Customer Support Representative responding to customer inquiries at ePayPolicy. Troubleshooting issues via multiple channels while assisting onboarding and knowledge base creation.
About the role
- Customer Service Agent managing communication for festival ticket buyers at Superstruct. Answering inquiries via email and social media with a focus on customer satisfaction.
Responsibilities
- Beheren van inkomende e-mails en social media DM’s van festivals zoals Awakenings, Zwarte Cross, Thunderdome en Defqon.1.
- Behandelen van klantvragen over ticketaankopen via ons platform Bleep Ticketing.
- Signaleren van veelvoorkomende vragen en knelpunten en meedenken over verbeteringen in onze communicatie en processen.
- Samenwerken met andere afdelingen zoals marketing en eventorganisatie om klanten zo goed mogelijk te helpen en processen te verbeteren.
- Zorgen voor een hoge klanttevredenheid door duidelijke en klantgerichte communicatie.
Requirements
- Uitstekende communicatieve vaardigheden in Nederlands en Engels (schriftelijk en mondeling).
- Ervaring met klantenservice, bij voorkeur in de event- of ticketbranche.
- Gestructureerd kunnen werken en omgaan met seizoensgebonden werkdruk.
- Affiniteit met festivals en evenementen.
- Teamplayer, maar ook zelfstandig kunnen werken.
- 32-40 uur per week beschikbaar
Benefits
- Hybride werken op locatie en thuis
- Werken in een enthousiast en gepassioneerd team.
- Luxe lunch wordt voor je verzorgd
- Diversen sportlessen bij ons op kantoor
- We hebben een goede pensioenregeling via Zwitserleven
- Maak gebruik van gastenlijstplekken voor de mooiste evenementen van Superstruct Entertainment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Customer Support position at WAGNER assisting clients with technical inquiries via phone and email. Collaborating with teams to enhance customer support services.
Customer service representative supporting energy customers in Köln. Engage with customers via phone and email to assist in inquiries and process contract concerns.
Hiring Slovak speakers for vibrant customer service roles in Sofia, Bulgaria. Engaging with clients and enhancing their experience in a multicultural environment.
Join a vibrant customer service team assisting Spanish - speaking clients in Sofia, Bulgaria. Benefit from a relocation package and thrive in a multicultural environment.
Sales Advisor assisting with customer expansion and contract sales. Supporting lead generation and customer relationship management while performing technical documentation reviews.
Team leader coaching and motivating customer service employees at Conduent. Ensuring operational results and fostering a positive environment in a growing organization.
Customer Experience Manager overseeing teams and processes to enhance customer satisfaction at Conduent Netherlands. Driving daily operations and implementing improvement initiatives in the customer service sector.
Projectmanager Customer Service at Conduent Netherlands handling various internal and client - related projects. Focused on improving quality, planning, and seizing sales opportunities.
Freelance evaluator assessing customer experiences for luxury automotive brands. Collaborating on flexible schedules with independent projects on automotive customer experiences.