Team leader coaching and motivating customer service employees at Conduent. Ensuring operational results and fostering a positive environment in a growing organization.
About the role
- Customer Support Agent at Teleperformance supporting Croatian clients. Responsibilities include answering calls and emails, product advising, and issue resolution in a modern office.
Responsibilities
- Support and advise clients by answering their questions over the phone
- Inform and advise on products and services
- Answer calls and e-mail for the client
- Clearly identify customer concerns and offer acceptable solutions
- Manage and document actions and processes in the software
Requirements
- Advanced level of English in spoken and written
- Native level of Croatian
- Experience in Customer Service roles
- Good knowledge of computer and smartphone use
- Enjoy communicating on the phone
Benefits
- A company based on German standards and international opportunities
- Professional training and constant development
- Offices in a high-tech modern building in Zagreb
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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