Freelance evaluator assessing customer experiences for luxury automotive brands. Collaborating on flexible schedules with independent projects on automotive customer experiences.
EK
Onsite Customer Service Representative
Posted yesterday
About the role
- Mitarbeiter:in im Kundenservice bei EVI Energieversorgung Hildesheim für Kundenanliegen und Betreuung im Kundencenter. Aufbau von Kundenkontakten und Qualitätssicherung.
Responsibilities
- Proactive customer outreach and support for our customers at the on-site customer center.
- Development of new customer contacts (private and commercial customers).
- Handling customer inquiries in person, in writing, and by phone.
- Preparing quotations, up-selling, and cross-selling.
- Maintaining master/customer data in CRM and billing systems.
- Quality assurance and complaint management.
- Participation in projects and campaigns and contributing to product development.
Requirements
- Completed commercial/vocational training.
- Experience in customer service and sales.
- Strong service and customer orientation.
- Enjoyment of direct customer contact.
- Independent working style and high self-motivation.
- Good verbal and written communication skills.
- Confident user of MS Office; knowledge of the billing system kVASy is an advantage.
Benefits
- Your well-being is important to us.
- Company sports groups, Hansefit membership, health days, and a variety of preventative care offerings.
- Comprehensive occupational health management support.
- Modern, ergonomic workstations that support back health.
- Fresh, balanced meals in the on-site canteen.
- 39-hour workweek, flexible working time models, and 30 days of vacation.
- Christmas Eve and New Year's Eve off to spend more time with family and friends.
- Over 400 training courses for personal and professional development.
- Team spirit through company runs, football tournaments, darts battles, and summer events.
- Performance is rewarded with attractive compensation according to TV‑V, profit-sharing, and discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Trading Support Specialist at a Fintech firm helping clients with trading issues and inquiries. Engaging in diverse customer interactions while enhancing financial product knowledge.
Junior Trading Support Specialist ensuring client satisfaction within a FinTech firm. Involve in assisting clients with trading tools and providing financial product explanations.
Application Support Specialist developing SQL solutions and collaborating with internal departments in Bulgarian energy market. Seeking motivated individuals for a dynamic role.
Customer Service Representative ensuring customer satisfaction by processing orders and handling inquiries. Collaborating with various departments to address issues and improve customer relations for Hanger's O&P services.
Providing technical customer service support for Compliance Solutions software via various channels. Assisting customers with inquiries, configuring software, and maintaining technical knowledge.
Customer Experience Supervisor at Kate Spade driving sales through client outreach and team leadership. Developing strong client relationships while achieving personal sales goals in a luxury retail environment.
Customer Supporter at OneQrew assisting clients with software transition. Engaging with customers, providing support during digital shifts towards modern software.
Customer Support Agent at Teleperformance supporting Croatian clients. Responsibilities include answering calls and emails, product advising, and issue resolution in a modern office.
Customer Service representative providing technical support for automotive software. Responsibilities include inquiry handling and collaboration with IT and product management teams.