Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.
About the role
- Customer Success Analyst managing strategic accounts in logistics at Pegaki. Focused on performance and maximizing customer operations.
Responsibilities
- Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
- Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
- Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
- Ensure a positive and consistent customer experience throughout the entire customer journey;
- Plan, structure, and lead periodic strategic meetings with clients;
- Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
- Collaborate with key departments to promote a 360° view of the customer within the company;
- Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
- Contribute to the implementation and continuous improvement of processes.
Requirements
- Bachelor's degree in Logistics, Engineering, or a related field;
- Previous experience in Customer Success;
- Experience in supporting and managing Key Accounts;
- Knowledge of logistics;
- Intermediate level in Excel and PowerPoint;
- Intermediate level of English;
- Familiarity with managing the client's day-to-day operations;
- Analytical skills, organizational ability, and project prioritization;
- Excellent verbal and written communication skills;
- Didactic approach with strong customer focus;
- Passion for people, collaboration, and problem solving.
Benefits
- Meal/food allowance (VR/VA): BRL 924.00 monthly (flexible)
- Health plan for you and special conditions for your loved ones
- Dental plan
- TotalPass (fitness/wellness benefits)
- Childcare assistance
- And more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM/CI D365 Solution Owner coordinating CRM initiatives and driving customer engagement for Husqvarna Group. Act as the bridge between business and technology for CRM solutions.
Praxismanager supporting customer success in healthcare by onboarding practices and ensuring smooth technology integration. Involves proactive support and improvement of internal processes to enhance patient communication.
Intern supporting the Customer Success Management team for AI optimization software development. Engage in strategic planning and user training in a hybrid work environment.
Customer Success role for iDez, a fintech enabling mid - market firms to develop their financial solutions. Focused on client retention and personalized proactive service.
Customer Success Manager managing a portfolio of mid - market customers for a homecare technology platform. Driving client success and renewal through strategic engagement and relationship management.
Customer Success Analyst engaging clients in the construction sector. Ensuring satisfaction and optimal use of innovative technology solutions.
Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.
Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.