Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Analyst managing strategic accounts in logistics at Pegaki. Focused on performance and maximizing customer operations.
Responsibilities
- Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
- Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
- Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
- Ensure a positive and consistent customer experience throughout the entire customer journey;
- Plan, structure, and lead periodic strategic meetings with clients;
- Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
- Collaborate with key departments to promote a 360° view of the customer within the company;
- Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
- Contribute to the implementation and continuous improvement of processes.
Requirements
- Bachelor's degree in Logistics, Engineering, or a related field;
- Previous experience in Customer Success;
- Experience in supporting and managing Key Accounts;
- Knowledge of logistics;
- Intermediate level in Excel and PowerPoint;
- Intermediate level of English;
- Familiarity with managing the client's day-to-day operations;
- Analytical skills, organizational ability, and project prioritization;
- Excellent verbal and written communication skills;
- Didactic approach with strong customer focus;
- Passion for people, collaboration, and problem solving.
Benefits
- Meal/food allowance (VR/VA): BRL 924.00 monthly (flexible)
- Health plan for you and special conditions for your loved ones
- Dental plan
- TotalPass (fitness/wellness benefits)
- Childcare assistance
- And more...
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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