Intelipost is an enterprise SaaS for Logistics that allows shippers to reduce costs, increase control and improve results.
Intelipost is an online platform that enables users to handle the entire shipping process.
Users can hire carries and facilitate the approach; freight quotes in real time and rules adapted to each business; and track deliveries and generate insights through automated intelligence solutions for each delivery

Intelipost

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customer-success-manager

Intelipost is a leading transportation management system (TMS) that specializes in freight and delivery management for e-commerce businesses. The platform helps retailers and logistics operators optimize their shipping processes, reduce costs, and enhance the customer experience through automated notifications and real-time visibility into delivery statuses. Intelipost provides tailored solutions that integrate multiple carriers and distribution centers, ensuring efficient logistics management and increased sales for users.

Intelipost is an enterprise SaaS for Logistics that allows shippers to reduce costs, increase control and improve results.

Intelipost is an online platform that enables users to handle the entire shipping process. Users can hire carries and facilitate the approach; freight quotes in real time and rules adapted to each business; and track deliveries and generate insights through automated intelligence solutions for each delivery

• Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
• Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
• Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
• Ensure a positive and consistent customer experience throughout the entire customer journey;
• Plan, structure, and lead periodic strategic meetings with clients;
• Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
• Collaborate with key departments to promote a 360° view of the customer within the company;
• Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
• Contribute to the implementation and continuous improvement of processes.

Customer Success Analyst, Mid-level

Customer Success Analyst managing strategic accounts in logistics at Pegaki. Focused on performance and maximizing customer operations.

analyst

• Desenvolver e manter automações e ferramentas fora do core do sistema.
• Atuar com N8N, Cursor, Lovable, Power Automate, Google Sheets, APIs externas, bots e ferramentas low-code/no-code/vibe-code.
• Implementar fluxos automatizados a partir de especificações ou demandas validadas.
• Apoiar ajustes, correções e melhorias contínuas nas automações existentes.
• Apoiar as squads operacionais com soluções técnicas rápidas para problemas recorrentes.
• Traduzir demandas operacionais em automações simples e eficazes.
• Atuar próximo às áreas para entender o contexto e validar as entregas.
• Apoiar a prototipação de MVPs de soluções digitais.
• Testar hipóteses técnicas sob orientação de perfis mais sêniores.
• Contribuir com ideias de automação e melhoria contínua.
• Documentar automações desenvolvidas (fluxos, regras, integrações).
• Seguir padrões técnicos e boas práticas definidos pelo time.
• Garantir que as soluções sejam compreensíveis e sustentáveis.
• Apoiar validações técnicas em frentes de Produto e Projetos.
• Testar integrações, APIs e payloads (JSON).
• Apoiar homologações técnicas e validação de fluxos automatizados.

Analista de Automação e Inovação, Pleno

Analista de Automação e Inovação PL developing logistics solutions for e-commerce. Supporting operational areas with automation and innovative tools for efficiency.

pre-sales-engineer

• Attend technical architecture meetings
• Support the projects team during kickoff meetings and throughout project execution
• Analyze RFPs, RFQs, RFIs, etc.
• Lead and conduct POCs
• Project pricing
• Gather and document requirements
• Proactively seek ways to improve the efficiency and effectiveness of the value stream
• Map integrations between Intelipost systems and our clients
• Assist clients and users in learning to use the platform
• Write queries for data retrieval, updates and deletions
• Deliver training to Inteliposters
• Assist in process mapping
• Configure and parameterize the system according to defined processes

Senior Pre-Sales Engineer

Pre Sales Engineer supporting market growth through technical integration and client relations for a diverse ecosystem. Engage with projects and improve efficiency within the team.

• Serve as the focal point for the hiring/onboarding process, verifying documentation in the Convenia platform, contacting new hires, arranging benefits enrollment, submitting new hire information to accounting, and supporting onboarding;
• Manage the timekeeping system (Ahgora), ensuring monthly reconciliations and closures, providing support to managers and employees, controlling overtime, and forwarding information to the Payroll team;
• Support the Benefits team with information related to leaves of absence, licenses, and employee record adjustments;
• Ensure employee data is up to date and accurate in the Convenia platform and internal spreadsheets;
• Assist with general HR administrative routines and controls, contributing to continuous process improvements.

HR (Personnel) Analyst – Junior

HR Analyst focusing on operational HR tasks such as onboarding and benefits management at Intelipost. Collaborating with teams to ensure quality process flow and employee satisfaction.

support-engineer

• Análise e tratativa de incidentes de média e alta complexidade, envolvendo troubleshooting em BD SQL, interagindo com Logs e processos de operações;
• Efetuar acompanhamento do atendimento ao cliente, desde a identificação de eventos inesperados até resolução das solicitações e incidentes;
• Conduzir, nortear e compartilhar com o time troubleshooting a análise de causa raiz de problemas e incidentes;
• Assumir o papel de protagonismo na sustentação de clientes, interagindo com departamentos técnicos e visando o rápido diagnóstico e solução.

Analista de Suporte de Sistemas – JR

Support Jr Analyst at Intelipost focusing on system support, incident management, and troubleshooting processes. Join a dynamic startup transforming logistics in Brazil.

Intelipost is an enterprise SaaS for Logistics that allows shippers to reduce costs, increase control and improve results. Intelipost is an online platform that enables users to handle the entire shipping process. Users can hire carries and facilitate the approach; freight quotes in real time and rules adapted to each business; and track deliveries and generate insights through automated intelligence solutions for each delivery

Intelipost

About the company

Open jobs

5 jobs found

Customer Success Analyst, Mid-level

Intelipost

Analista de Automação e Inovação, Pleno

Intelipost

Senior Pre-Sales Engineer

Intelipost

HR (Personnel) Analyst – Junior

Intelipost

Analista de Suporte de Sistemas – JR

Intelipost