About the role

  • Account Executive managing member services for Info-Tech Research Group. Creating sales plans, managing member relationships, and driving service quality.

Responsibilities

  • Create and execute sales and service activity plans
  • Manage member life-cycle tasks, including scheduling and eventually leading calls
  • Own all account management conversations with secondary account stakeholders
  • Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales
  • Manage and respond to inbound requests from members
  • Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
  • Complete scheduled and ad hoc data queries of our CRM
  • Ensure the CRM contains accurate account details and contact information
  • Actively seek to increase product knowledge

Requirements

  • University degree
  • 3+ years of Account Management experience, with a proven track record of success
  • Experience working in the IT Research and Advisory market
  • Experience working as part of a team an asset
  • Critical Thinking: Ability to assimilate complex information and communicate this in a simple way
  • Internal and external communication
  • Understand value proposition and communicate to member in a clear, concise manner
  • Understand client needs/requests and be able to say it back to them/find analyst to support them
  • Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext
  • Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
  • Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
  • Active listening: Able to identify client needs; asks great questions & listens

Benefits

  • Competitive compensation and comprehensive benefits package
  • Hybrid working model – 4 days in-office, 1 day remote
  • Generous time-off policy, including summer hours and a winter holiday break
  • Funding for training, courses, and professional development
  • Employee scholarship programme and long-service awards (including travel incentives)
  • “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day !

Job title

Account Executive – Member Services

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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