Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
HB
Onsite Retail Service Operations Team Leader
Posted 2 hours ago
About the role
- Retail Service Operations Team Leader overseeing service and operational objectives for ~10 branches. Mentoring teams and ensuring compliance with policies and procedures in multiple TX locations.
Responsibilities
- Responsible for the oversight of service and operations for ~10 branches
- Mentors a team to execute service and operational objectives
- Motivates and coaches branch colleagues in service and operations
- Conducts branch visits for audits, observations, and inspections
- Participates in branch huddles to review operations procedures
- Performs risk management activities
- Responsible for communication/feedback to the Regional Service Operations Manager
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Other Travel required within assigned market area.
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
Benefits
- Flexible work arrangement
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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