Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
HB
Onsite Retail Service Operations Team Leader
Posted 2 hours ago
About the role
- Retail Service Operations Team Leader responsible for service and operations across 10 branches within a defined market area. Mentoring and coaching teams to meet operational objectives in banking.
Responsibilities
- Responsible for the oversight of service and operations for ~10 branches within a defined market area
- Mentoring a team to execute service and operational objectives
- Motivates and coaches all branch colleagues in the areas of service and operations
- Promotes company’s Welcome Culture through actions and coaching
- Conducts branch visits to complete required audits, observations, and inspections
- Participates in branch huddles to review operations procedures and opportunities
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting
- Escalate issues to appropriate level immediately upon identification
- Adheres to all operational, security, risk and regulatory related policies and procedures
- Provides support for branch incident response
- Participates in branch consolidations, openings/closings, relocations, and merger/ acquisition activities
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Other Travel required within assigned market area
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
Benefits
- Office workplace with flexible work arrangements
- Eligibility for a safe workplace, tobacco-free hiring practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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