Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end-of-day reconcilement and transactions with a focus on risk mitigation.
Responsibilities
- Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
- May have specific responsibility for one or multiple specialized products or functional areas.
- Identifies and addresses exceptions.
- Serves as a point of escalation for complex transactions.
- Partners internally with service partners to route calls, documents or other action items to complete transactions.
- Interacts with external customers to complete transactions.
- Ensures the appropriate materials and documentation are available to complete transactions.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes, recommends improvements and drives implementation.
- Serves as a subject matter resource for process improvement projects.
- Trains and onboards new hires.
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
- Participates in risk mitigation activities.
Requirements
- Trade Flow Experience (a strong understanding)
- Good Leadership skills would be ideal.
- University / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
- A comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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