Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
HB
Onsite Retail Service Operations Team Leader
Posted 2 hours ago
About the role
- Retail Service Operations Team Leader responsible for overseeing services and operations for around 10 branches. Mentoring a team to execute service and operational objectives effectively.
Responsibilities
- Responsible for the oversight of service and operations for ~10 branches within a defined market area
- Motivates and coaches all branch colleagues in service and operations onsite at assigned branches
- Conducts branch visits to complete required audits, observations, and inspections
- Participates in branch huddles to review operations procedures and opportunities
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches
- Escalate issues to appropriate level immediately upon identification
- Responsible for regular communication/feedback to the Regional Service Operations Manager and District Manager(s) regarding service and operations performance for assigned branches
- Provides support for branch incident response, including robbery response and manual processing
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Other Travel required within assigned market area.
Benefits
- Flexible work arrangement
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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