Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Operations Manager managing asset transfer processes at PNC in Cleveland, OH. Responsible for supervising teams and ensuring service requests are processed correctly.
Responsibilities
- Executes operating plan and communicates strategic direction to operations team
- Responsible for one or more functions across one or more sites
- Manages supervisors and/or individual contributors
- Manages and is responsible for achieving desired business results
- Acts as a point of escalation and resolves exceptions
- May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
- Partners internally to resolve escalations and provide guidance
- Interacts with external customers and/or third parties in completing transactions or resolving escalated issues
- Provides coaching and development to team members
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
- Provides consultation and advice to service partners and customers
- Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects
- Develops and/or approves standard operating procedures as appropriate
- Recommends policy improvements
- Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance
- Manages and is accountable for risk mitigation and business resiliency activities
- Verifies completeness and accuracy of procedures
Requirements
- Typically 5+ years of related experience
- At least 2 years of previous supervisory experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end - of - day reconcilement and transactions with a focus on risk mitigation.
I&O Engineer managing Healthfirst's cloud and operational excellence strategy. Developing automation, enhancing security, and optimizing infrastructure platforms.
Import - Export Operations Coordinator managing logistics for live events at The Rock - It Company. Assist in arranging transportation and maintaining client relationships from the Linden NJ office.
Retail Service Operations Team Leader overseeing service and operational objectives for ~10 branches. Mentoring teams and ensuring compliance with policies and procedures in multiple TX locations.
Retail Service Operations Team Leader overseeing service and operations across ~10 branches in Texas. Motivating team members while adhering to operational standards and risk management policies.
Retail Service Operations Team Leader responsible for service and operations for ~10 branches in East Texas. Mentoring teams and executing operational objectives within Huntington’s moderate to low - risk appetite.
Retail Service Operations Team Leader responsible for service and operations across 10 branches within a defined market area. Mentoring and coaching teams to meet operational objectives in banking.
Retail Service Operations Team Leader responsible for overseeing services and operations for around 10 branches. Mentoring a team to execute service and operational objectives effectively.
Mortgage Document Review Specialist managing loss mitigation documentation process at M&T Bank. Ensuring accuracy and compliance in borrower’s workout packages while working in a hybrid role.