Trading Support Specialist at a Fintech firm helping clients with trading issues and inquiries. Engaging in diverse customer interactions while enhancing financial product knowledge.
About the role
- Customer Support Representative engaging with customers to resolve inquiries and complaints at Helpware. Providing excellent service and maintaining records of customer interactions.
Responsibilities
- Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to designated departments for further investigation
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Order tests that could determine the causes of product malfunctions
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Maintain Service contracts by scheduling service appointments with customers
- Schedule and coordinate all service/emergency calls as calls are received
- Respond to all messages left overnight
- Maintain service contracts by scheduling service appointments with customer
- Schedule and coordinate all service/emergency calls
- Respond to all messages left overnight
Requirements
- 6 plus months of experience in customer service-related field
- Microsoft Office skills
- Communication, Written - Ability to communicate in writing clearly and concisely
- Communication, Oral - Ability to communicate effectively with others using the spoken word
- Accountability - Ability to accept responsibility and account for his/her actions
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Working Under Pressure - Ability to complete assigned tasks under stressful situations
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
- Organized - Possessing the trait of being organized or following a systematic method of performing a task
- Friendly - Ability to exhibit a cheerful demeanor toward others
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
- Accuracy - Ability to perform work accurately and thoroughly.
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Junior Trading Support Specialist ensuring client satisfaction within a FinTech firm. Involve in assisting clients with trading tools and providing financial product explanations.
Application Support Specialist developing SQL solutions and collaborating with internal departments in Bulgarian energy market. Seeking motivated individuals for a dynamic role.
Customer Service Representative ensuring customer satisfaction by processing orders and handling inquiries. Collaborating with various departments to address issues and improve customer relations for Hanger's O&P services.
Providing technical customer service support for Compliance Solutions software via various channels. Assisting customers with inquiries, configuring software, and maintaining technical knowledge.
Customer Experience Supervisor at Kate Spade driving sales through client outreach and team leadership. Developing strong client relationships while achieving personal sales goals in a luxury retail environment.
Customer Supporter at OneQrew assisting clients with software transition. Engaging with customers, providing support during digital shifts towards modern software.
Customer Support Agent at Teleperformance supporting Croatian clients. Responsibilities include answering calls and emails, product advising, and issue resolution in a modern office.
Mitarbeiter:in im Kundenservice bei EVI Energieversorgung Hildesheim für Kundenanliegen und Betreuung im Kundencenter. Aufbau von Kundenkontakten und Qualitätssicherung.
Customer Service representative providing technical support for automotive software. Responsibilities include inquiry handling and collaboration with IT and product management teams.