Operations Manager II overseeing operations strategy and execution at PNC in Pittsburgh. Responsible for managing teams and driving business results within income collections organization.
About the role
- Associate Director driving strategic roadmap for Service Operations at Gartner. Leading initiatives to improve tools, processes, and systems for customer success with a focus on operational excellence.
Responsibilities
- Drive the strategic roadmap for Service Operations within the Client Success Organization (CSO)
- Partner with teams to deliver innovative tools, processes, and systems
- Lead cross-functional initiatives to enhance systems/processes
- Develop business cases and implementation plans
- Champion change management and adoption strategies
- Improve operational excellence while mentoring a team
Requirements
- Bachelors degree or equivalent in relevant field (IT, Engineering etc.)
- 7+ years experience in project management
- 7-10 years managing major technology projects (a plus)
- Experience with Salesforce, Gainsights/Churnzero, PowerBI
- Strong understanding of AI and large language models (LLMs)
- Experience designing user experiences (UX)
- Understanding of agile scrum and iterative design/development process
- Excellent leadership and management skills
- Strong understanding of business and technology challenges
- Skilled in business negotiation and change management.
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Professional development and unlimited growth opportunities
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