Bilingual Call Centre Representative handling telephone and email inquiries for residents. Organizing appointments and tracking leads while ensuring exceptional customer service standards.
About the role
- Accounts Receivable Supervisor at Lithia & Driveway leading a remote AR team. Managing operations, performance, and customer service in a high-volume call center environment.
Responsibilities
- Lead, develop, and motivate a remote, cross-functional AR team
- Support the AR Manager in coordinating daily operations, reporting, and process improvements
- Monitor team performance and hold individuals accountable to KPIs
- Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close
- Handle escalated issues with professionalism and sound judgment
- Provide exceptional internal and external customer service
- Drive continuous improvement in AR processes and tools
- Maintain positive working relationships across departments
- Ensure confidentiality and data security at all times
- Prepare and deliver weekly and monthly performance reports
- Embrace and support changes in structure, systems, and processes
Requirements
- 1–3+ years of team leadership experience, preferably in Accounts Receivable or Collections
- Prior experience managing call center or high-volume support teams
- Proven success in leading remote employees across different roles and functions
- Strong communication skills, both verbal and written
- Detail-oriented with the ability to prioritize, problem-solve, and make decisions independently
- Critical thinking and active listening skills
- Proficiency in reporting and analytics
- High school diploma or equivalent required
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Job title
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