Technical Partner Manager role focusing on complex technical queries and partner support for ADITO software. Engaging in onboarding, ticket management, and technical consultancy for partners.
About the role
- Account Manager overseeing client relationships and services for Global Payments. Ensuring operational performance and developing client relationships in financial industry.
Responsibilities
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients and referral partners.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability.
- Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to clients and referral partners and identify opportunities for expanded support business.
Requirements
- Bachelor's Degree
- Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 8 Years Relevant Exp Experience in client facing roles and/or financial industry
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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