HR Business Partner working with managers to implement HR strategies for employee development and relations. Providing guidance on performance management and organizational effectiveness.
About the role
- Senior Process Associate in HR Operations handling inquiries and requests for EMEA region at Genpact. Ensuring quality support delivery and continuous improvement in HR processes in hybrid environment.
Responsibilities
- Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
- Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based).
- Preparing necessary documents for employees.
- Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process.
- Work closely with Operations Team to provide feedback on quality.
- Conduct Quality meetings with the team to analyze errors.
- Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure).
- Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions.
- Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations.
- Implement and effectively use different Quality Check Tools, best practices, and procedures.
- Accountable for performance standards for the assigned set of analysts.
- Responsible to partner & contribute on classroom training delivery with respective team leader.
- Assures HR policies and processes are followed by all involved parties for assigned scope.
- Establish and/or update process documentation (standard operating procedures, process maps, template creation).
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives.
Requirements
- Analytical and problem-solving skills.
- Bachelor / Master´s degree.
- Knowledge of MS office applications: Word, Excel, Outlook.
- Proficient French (C1).
- Professional background involving problem solving and dealing with internal customers.
- Ability to work with confidential/sensitive data.
- You have experience in working in the HR / Administration Team (preferred).
- Workday and Service Now knowledge will be an asset (preferred).
- Previous experience working in Shared Services (preferred).
Benefits
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment.
- Various trainings (initiating, soft skills).
- Possibility of development.
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HR Professional in the Department of Medicine handling day - to - day HR operations and liaising with multiple stakeholders for smooth HR processes.
HR Administrator providing support on people matters in Krakow, Poland. Ensuring compliance and effective employee experience as part of the People and Culture Team.
HR Professional responsible for day - to - day human resource tasks at the University of Colorado Anschutz Medical Campus. Engaging with stakeholders and ensuring compliance with HR policies and procedures.
HR Administrator role dedicated to employee experience with a hybrid working model. Supporting various departments in administration and people matters within TTEC.
HR Administrator managing all HR administrative tasks at KYOCERA AVX in Salzburg. Supporting payroll processes and collaborating with internal teams for effective HR management.
Manager of Employee Relations for Sydney Trains overseeing industrial relations aspects. Addressing enterprise agreements, disputes, and providing strategic workforce advice.
Cleaning Assistant responsible for sanitizing and maintaining assigned areas for customer satisfaction in Aramark facilities. Ensuring health standards and executing assigned cleaning routines.
Cleaning Assistant ensuring rigorous hygiene of assigned areas at Aramark. Engaging in teamwork and following safety protocols while maintaining cleanliness and quality standards.
HR Services Specialist ensuring first - class HR administration services across departments. Collaborating with HR teams to support employee lifecycle management and accurate data maintenance.