Senior HR Business Partner managing multiple client accounts in a hybrid consulting environment. Focused on internal development and regional management within Germany's HR landscape.
About the role
- Senior Process Associate in HR Operations handling inquiries and requests for EMEA region at Genpact. Ensuring quality support delivery and continuous improvement in HR processes in hybrid environment.
Responsibilities
- Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
- Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based).
- Preparing necessary documents for employees.
- Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process.
- Work closely with Operations Team to provide feedback on quality.
- Conduct Quality meetings with the team to analyze errors.
- Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure).
- Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions.
- Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations.
- Implement and effectively use different Quality Check Tools, best practices, and procedures.
- Accountable for performance standards for the assigned set of analysts.
- Responsible to partner & contribute on classroom training delivery with respective team leader.
- Assures HR policies and processes are followed by all involved parties for assigned scope.
- Establish and/or update process documentation (standard operating procedures, process maps, template creation).
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives.
Requirements
- Analytical and problem-solving skills.
- Bachelor / Master´s degree.
- Knowledge of MS office applications: Word, Excel, Outlook.
- Proficient French (C1).
- Professional background involving problem solving and dealing with internal customers.
- Ability to work with confidential/sensitive data.
- You have experience in working in the HR / Administration Team (preferred).
- Workday and Service Now knowledge will be an asset (preferred).
- Previous experience working in Shared Services (preferred).
Benefits
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural environment.
- Various trainings (initiating, soft skills).
- Possibility of development.
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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