Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Executive Customer Success Manager guiding complex enterprise customers toward success with Genesys Cloud services. Role emphasizes collaboration with C-level executives and delivering measurable business outcomes.
Responsibilities
- Be a Trusted Advisor
- Create and execute success plans that help customers achieve measurable ROI
- Deliver compelling executive business reviews
- Work side by side with the Genesys Senior Account Executive to jointly drive success across the customer account
- Anticipate risks, address challenges early, and champion renewals and expansions in partnership with Account Executives
- Advocate for customer needs internally — influencing roadmaps and innovation across Genesys
Requirements
- 12+ years of experience in Customer Success, Account Management, or Strategic Consulting, managing enterprise or global accounts
- Deep understanding of SaaS, cloud, or CX/contact center technologies
- Proven success building and influencing relationships with C-level executives and senior stakeholders
- Strong business acumen and the ability to link technology investments to business value
- Excellent communication, storytelling, and executive presentation skills
- A proactive, self-starter attitude with a bias for action and collaboration
- Bachelor’s degree, MBA, or equivalent experience preferred
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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