Sales Supervisor at Toyota Insurance leading a contact center team to achieve sales and retention targets. Overseeing performance, coaching agents, and ensuring compliance with policies.
About the role
- Call Center Representative managing healthcare client inquiries in a hybrid role with Gainwell. Providing knowledgeable responses and collaborating with team members to resolve client inquiries.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
- Adhere to the client’s SLAs and consistently meet production targets.
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
Requirements
- 2 or more years of customer service experience in any industry.
- Knowledge of basic help desk software, computer software and Microsoft Office applications.
- Strong problem-solving skills to bring inquiries to effective resolution.
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
Customer Advisor handling Entel Chile inquiries via phone and closing sales for mobile and home products. Involves both remote and onsite work in San Miguel, Peru.
Atención telefónica y ventas de productos móviles y hogar en Entel Chile. Buscamos asesores telefónicos para el equipo de ventas de Entel en Lima.
Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
Asesor telefónico de ATC Cross Selling para Entel Chile manejando consultas y ventas. Proporcionando soporte y atención a usuarios de Entel en el área de Magdalena del Mar.
Call Center Sales Representative managing customer interactions via calls, chats, and emails for AT&T. Identifying sales opportunities and resolving customer issues in a fast - paced hybrid environment.
Call Center Representative assisting customers with automotive parts needs at NexaMotion Group. Providing excellent customer service and driving sales in a fast - paced environment.
Sales Manager overseeing daily performance and mentorship of Inside Sales Representatives. Leading a team at a fast - growing consumer goods company with significant market presence.
Betreuung von Kundenanfragen im Gesundheitswesen bei IQVIA. Entgegennahme von Anfragen zu Krankenkassenabrechnungen und intensive Recherche zu Anliegen.