Senior Engineer designing and developing advanced contact center solutions at Ascensus. Leading implementation of NICE inContact or CXone technologies with a focus on innovation and customer engagement.
About the role
- Call Center Representative managing healthcare client inquiries in a hybrid role with Gainwell. Providing knowledgeable responses and collaborating with team members to resolve client inquiries.
Responsibilities
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved.
- Adhere to the client’s SLAs and consistently meet production targets.
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
Requirements
- 2 or more years of customer service experience in any industry.
- Knowledge of basic help desk software, computer software and Microsoft Office applications.
- Strong problem-solving skills to bring inquiries to effective resolution.
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries.
Benefits
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match.
- Flexible vacation policy after 90 days of employment.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
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