Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Customer Service Specialist providing support for customers regarding their pet insurance needs. Engaging with clients via email, chat, and phone while ensuring high customer satisfaction.
Responsibilities
- You respond to customer inquiries via email, chat, and phone, providing first-class support
- You process and review veterinary invoices to ensure fair and accurate reimbursement decisions
- You help pet parents understand our insurance terms and coverage — clearly and understandably
- You work closely with internal teams to improve customer experiences and processes
- You maintain documentation in our systems to ensure smooth operations
Requirements
- You have gained initial experience in customer support, in a veterinary practice/clinic, or in a customer-facing role
- You have business-fluent German (spoken and written) and basic English skills to communicate with the international team
- You possess excellent communication skills, both written and verbal
- You have a structured and detail-oriented way of working
- You can juggle multiple tasks at once — advising customers while supporting projects
- You are curious and motivated to learn new things
- You are flexible and hands-on and are motivated to work in a dynamic environment
- You are an absolute team player and value regular exchange with colleagues
Benefits
- The opportunity to be part of a dynamic company in an early growth phase
- A flexible, dynamic, and warm company culture
- An international working atmosphere with plenty of scope to shape your role
- The joy and enthusiasm of working on a unique product that makes the world a little better
- A hybrid working model combining office and home office
- Dogs are, of course, welcome in our Berlin office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Summer Student responsible for managing relationships with Nestlé Ice Cream customers. Collaborating cross functionally to support account management and customer service objectives.
Customer Service Representative delivering accurate support in a high - tech environment. Serving as a bridge between precision products and customers while managing orders and inquiries.
Customer Service Representative assisting patients in hospital registration at Intermountain Medical Center. Fast - paced role focusing on excellent customer service during check - in and information collection.
Customer Service Representative supporting patients during the hospital registration process. Utilizing technology to collect information while providing compassionate service in a fast - paced environment.
Biomedical Technician working on medical device cybersecurity at Greenberg - Larraby, Inc. Responsible for device safety, vulnerability assessments, and technical support in healthcare settings.
Customer Service Representative assisting AAA members with insurance inquiries via inbound calls. Engaging with members and delivering personalized solutions in a fast - paced environment.
Customer Support Representative managing client inquiries at ECO Schulte, addressing concerns, and ensuring satisfaction through efficient service.
Sales Support Representative assisting customers with product selection and personalized service. Involves collaborating with sales associates and providing quotes for residential projects.
Support Agent providing customer service handling inquiries about financial products and services. Excellent communication skills and German fluency are essential for the role.