IT Account Manager responsible for sales in the Leipzig region for Medialine AG. Focusing on IT infrastructure, cloud, and business solutions with customer consulting and acquisition.
About the role
- Relationship Manager I collaborating with clients to enhance service quality and maintain profitable relationships. Driving branch sales targets while assisting in risk management and portfolio oversight.
Responsibilities
- Meet and/or exceed established sales and revenue goals while keeping expenses minimized.
- Manage service levels against customer expectations; identify quality gaps and follow-up with actions plans to address problem areas
- Establish and maintain an excellent rapport with bank customers, including those with complex financing and depository requirements by making monthly retention calls on selected customers
- Assist with risk management and ensure all team members are protecting the interests of Farmers & Merchants Bank while enhancing the customer experience
- Resolve complex servicing problems, particularly for most profitable relationships
- May engage in business activities by soliciting new accounts within the branch geographical area
- Assist Regional Relationship Manager in driving successful branch sales targets and developing a productive sales team through mentoring and coaching to meet and exceed established sale objectives
- Assist with management of loan portfolios including loan covenants
- May assist Regional Relationship Manager with the analysis of current credit data and financial statements of individuals or business to determine the degree of risk involved in extending credit or lending money
- Collaborate with the Branch Manager on employee development, management activities and operational functions
Requirements
- High School Diploma or equivalent required
- Bachelor’s degree in Business, Accounting, Finance or related discipline is preferred but not required
- A minimum of 5 -10 years of experience in field or related area with a strong emphasis on customer service and sales
- Ability to travel to various bank locations as needed
- Some Saturday hours are required
- Clear understanding of the English Language (Spoken & Written)
- Basic Mathematics Skills
- Business Development Skills
- Time Management Skills
- Telephone Skills
- Customer Service Skills
- Critical Thinking, Judgment & Problem Solving Skills
- Ability to actively listen & learn
- Ability to use oral communication techniques to sell products or services
- Ability to respectfully communicate with Supervisors and Co-workers
- Ability and desire to foster and interact in a team environment, and willingness to contribute to team efforts
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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