IT Account Manager responsible for sales in the Leipzig region for Medialine AG. Focusing on IT infrastructure, cloud, and business solutions with customer consulting and acquisition.
About the role
- Strategic Account Manager enhancing strategic accounts in healthcare technology for McKesson. Leading quarterly business reviews and customer success initiatives across multiple departments.
Responsibilities
- Develop understanding of customer business and strategic needs and priorities
- Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
- Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
- Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
- Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
- Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
- Prepare insights reporting, including analysis and research
- Develop and implement client relationship management strategies
- Act as subject matter expert on the assigned customer portfolio
- Facilitate issues resolution through multiple channels within the broader McKesson enterprise
- Manage special projects based on customer key initiatives
Requirements
- 2+ years’ experience in customer service or account management
- 1+ years in healthcare technology
- Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.)
- Proficient in CRM software such as SalesForce
- Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports)
- Proficient in self-organization, motivation and execution
- Working knowledge in data mining and analysis
- 4-year degree in related field or equivalent experience.
- 1+ years in compliance preferred
- 1+ year in government affairs preferred
- 340B ACE preferred
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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