Customer support student role providing support for leading telecom clients like Deutsche Telekom and Vodafone in Aachen. Focus on customer communication, problem-solving, and sales opportunities.
Responsibilities
Customer care and communication: You are the first point of contact for customers
Advice & support: You answer questions, resolve issues, and delight customers
Value-added sales: Every customer interaction is an opportunity
Multichannel communication: Whether via chat, email, or phone – you communicate professionally
Requirements
Excellent written and spoken German is essential for this role
You are a registered student and can support us for at least 12 hours per week
Strong communicator: You interact well with people and understand their needs
Empathy & helpfulness: You identify what customers need and find tailored solutions
Reliability & self-organisation: You stay composed and work reliably even in stressful situations
Experience? Not required! Whether you are switching fields or have prior customer contact experience – your motivation counts with us!
Benefits
Subsidised Deutschlandticket (Germany public transport pass)
Employee discounts
Free snacks & drinks
Remote work (home office) available after onboarding and probation period
Comprehensive onboarding
Job title
Working Student Customer Service – Support & Sales
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