Hapana is an innovator of essential fitness business management solutions, offering tools which allow both single site and multi-location studios and clubs to grow, manage, engage, and create raving fans.
Hapana makes the fitness brand experience better for everyone with a platform and services that are engineered for engagement, allowing brands to deliver beautiful experiences for members everywhere.
Proudly founded in Sydney Australia, Hapana delights over a million members in more than 10 countries.

Hapana

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account-executive

Hapana is a comprehensive management software solution catering to fitness studios and related businesses. Designed for single studios and multi-site fitness organizations, Hapana offers tools to streamline operations, manage memberships, and enhance member engagement. It provides features such as gym member management, custom membership packages, secure online billing, scheduling of classes, and marketing automation. The platform supports various fitness modalities, including Pilates, Yoga, Barre, Functional, HIIT, Spin, Martial Arts, and Boxing. With advanced analytics, personalized mobile apps, and a digital content suite, Hapana aims to empower fitness studios to operate efficiently and grow sustainably.

Hapana is an innovator of essential fitness business management solutions, offering tools which allow both single site and multi-location studios and clubs to grow, manage, engage, and create raving fans. Hapana makes the fitness brand experience better for everyone with a platform and services that are engineered for engagement, allowing brands to deliver beautiful experiences for members everywhere. Proudly founded in Sydney Australia, Hapana delights over a million members in more than 10 countries.

• Lead Generation and Prospecting by identifying and targeting prospective clients through outbound strategies
• Sales Pipeline Management by building and maintaining a strong pipeline of new business opportunities
• Consultative Selling by conducting discovery calls and needs assessments to understand prospects’ business challenges
• Solution Presentations and Demos to deliver compelling product demonstrations and presentations
• Responsible for negotiating and closing contracts, including pricing, terms, and deal structures
• Collaboration with Internal Teams by partnering with Marketing to leverage campaigns and lead-generation tools
• Stay informed about fitness industry trends, competitor offerings, and prospect feedback
• Sales Forecasting and Reporting by providing accurate forecasts of new account revenue
• Client Advocacy relay prospect insights and market feedback to Product and Marketing teams

Account Executive – Acquisition

Account Executive dedicated to acquiring new clients and driving market expansion for a fitness SaaS company. Positioning the company’s platform to meet operational and revenue needs of fitness businesses.

sales

• Build and scale the ANZ sales organisation by recruiting, onboarding and developing a high-performing team of 4–8 sales professionals, including Account Executives (Acquisition & Growth) and SDRs.
• Lead with impact by fostering a culture of performance, accountability and continuous learning where the team is motivated to achieve and exceed targets.
• Coach and mentor through regular 1:1s, pipeline reviews and deal strategy sessions to sharpen skills, enhance execution and remove barriers to success.
• Champion sales excellence by developing best-in-class playbooks and methodologies for prospecting, discovery, demos and closing across multiple customer segments.
• Collaborate cross-functionally with Marketing, Customer Success and Product to ensure seamless handoffs, aligned priorities and shared success metrics.
• Own the ANZ revenue number by driving new business and expansion targets across Australia and New Zealand.
• Define and execute go-to-market strategies by region, segment and channel identifying high-value opportunities and white space for growth.
• Maintain a deep understanding of the competitive landscape and guide the team on effective differentiation.
• Continuously refine the sales process, leveraging data insights and team feedback to improve conversion rates and deal velocity.
• Ensure a healthy pipeline, maintaining 3–4x quota coverage and consistent progression through all opportunity stages.
• Deliver forecast accuracy through disciplined CRM management (HubSpot) and data-driven forecasting to senior leadership.

Sales Manager

Sales Manager responsible for building and leading a high-performing sales team in the ANZ region. Managing sales strategies and driving new business acquisition for Hapana's fitness software solutions.

customer-success-manager

• Serve as primary contact for SMB clients in a pooled model, managing communications, maintaining HubSpot records, and ensuring timely, clear engagement to build confidence and satisfaction.
• Lead V2 hybrid onboarding for SMB clients, delivering group sessions, webinars, and digital training to ensure milestones are completed within 30 days while balancing automation with personalized support.
• Identify common onboarding challenges and contribute to continuous process improvements in collaboration with Product and Implementation teams.
• Conduct outreach and deliver scalable enablement content (webinars, campaigns, usage guides) to drive adoption of Hapana's key features.
• Track usage and engagement metrics to identify opportunities for education, intervention, or additional support.
• Maintain accurate usage data and documentation to support renewal readiness; identify and flag upsell or expansion opportunities to CSM and Growth teams.
• Partner with Marketing and Product to develop SMB-specific content, align communications, and share customer feedback and improvement opportunities.
• Collaborate with CSMs on shared accounts and client transitions; work with Support to escalate technical issues and keep clients informed during resolution.
• Maintain CRM hygiene, provide regular insights on client challenges and engagement trends, and contribute to operational efficiency initiatives.
• Participate in feedback sessions to refine workflows and communication strategies, ensuring consistent customer experience across all client tiers.

Customer Success Representative

Customer Success Representative managing SMB clients for Hapana, enhancing member experiences in the fitness industry. Collaborating cross-functionally and ensuring effective onboarding and client support.

• Design and execute a unified Customer Success strategy aligned with Hapana’s growth goals and V2G platform evolution.
• Integrate CSM, Support and Onboarding into one seamless function to deliver a frictionless customer journey.
• Build differentiated service models for Enterprise (high-touch), Mid-Market, and SMB (scaled, digital-first).
• Partner with the CRO to define success metrics, growth priorities and global expansion goals.
• Represent Customer Success at the leadership level, influencing go-to-market and cross-functional alignment.
• Lead the customer experience throughout the V1 → V2G migration, ensuring smooth transitions and exceptional retention.
• Collaborate with Product and Engineering to translate new platform capabilities into tangible customer value.
• Develop migration playbooks, readiness plans and communication frameworks for internal teams and customers.
• Prepare and upskill the CS organisation for new systems, tools and engagement models introduced with V2G.
• Redesign the Customer Success structure across Onboarding, Support, CSM and CSR functions.
• Scale the organisation (new hires) while defining clear career paths and leadership layers.
• Foster a high-performance culture through coaching, clarity and accountability.
• Support current leaders’ transition into new markets and strengthen the global leadership bench.
• Build and standardise playbooks, frameworks and operating rhythms for onboarding, adoption and retention.
• Define and monitor key metrics (time-to-value, NPS, adoption, expansion) to drive continuous improvement.
• Launch a virtual onboarding experience for SMB customers on V2G and enhance onboarding for Mid-Market and Enterprise.
• Implement forecasting and capacity models to optimise efficiency and scalability.
• Own customer retention, expansion, and advocacy across all segments.
• Proactively identify and mitigate churn risks.
• Establish feedback loops that inform the product roadmap and Customer Success strategy.
• Partner with Marketing and Product to amplify customer stories and elevate the Voice of the Customer.
• Lead distributed teams across Australia and the US, with planned expansion into Asia, the Middle East, and Europe.
• Collaborate with Sales, Marketing, Product and Engineering to deliver a unified customer lifecycle.
• Partner with executive leadership on strategic initiatives, market readiness and new feature rollouts.

Director of Customer Success

Transformational Director of Customer Success at Hapana improving customer journeys and overseeing global expansion. Leading a distributed team in a high-impact role.

Hapana

About the company

Open jobs

4 jobs found

Account Executive – Acquisition

Hapana

Sales Manager

Hapana

Customer Success Representative

Hapana

Director of Customer Success

Hapana