Permanent Supportive Housing Retention Specialist II at IRCO assisting families at risk of homelessness to obtain and retain housing through supportive services. Utilize trauma - informed communication and advocate for client needs.
About the role
- Customer Retention Manager handling B2C customers, guiding them through subscription renewals and options. Ensuring an excellent customer experience with personalized support and mobility solutions.
Responsibilities
- As part of the B2C Retention team, you are the primary point of contact for our B2C existing customers.
- You support them with renewing their current subscription or booking a follow-up subscription and provide individual, targeted advice — from suitable options and vehicle changes to our loyalty program.
- With your sensitivity to customers' wishes and needs, you ensure they find the best possible mobility solution and enjoy a first-class customer experience.
Requirements
- You enjoy customer contact and ideally have already gained initial experience in customer advisory, customer sales, or customer service. Entry-level candidates are also welcome!
- You are service-oriented and work independently to resolve customer issues.
- You are an excellent communicator — both written and verbal — and can easily adapt your style to different interlocutors.
- You are structured, detail-oriented, and comfortable questioning existing processes and optimizing your work.
- You are fluent in German and confident in English.
Benefits
- This position is based in Munich and offers the flexibility to work hybrid, fully remote (within Germany), or on-site at the Munich office. By agreement, working from another EU country for a limited time is possible.
- Rapid growth & development: FINN is growing quickly — you will have the opportunity to progress fast in a dynamic scaleup environment with challenging, cross-functional projects.
- Attractive compensation package: excellent target salary, significant virtual company equity, and an annual training budget of €1,500 (e.g., for external certifications or conferences).
- Mobility made easy: Want to drive your own FINN car? With JobAuto and your FINN discount, it’s straightforward.
- Wellbeing & team culture: From a sports membership and mental health support to regular team events — we care about your wellbeing and a strong team spirit.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Retention Representative focusing on retaining customers by resolving service issues and promoting Rise Broadband products. Collaborate with other departments to ensure customer satisfaction.
Customer Insight and Retention Manager turning customer data into strategic marketing insights. Analyzing behaviors to enhance retention and drive commercial activation strategies.
Tele Sales & Retention Specialist responsible for retaining clients and negotiating solutions. Handling cancellations and enhancing customer satisfaction through problem - solving.
Working Student focusing on customer loyalty program development. Analyzing existing measures and creating new loyalty concepts at TEDOM's energy service division.
Customer Loyalty Executive focusing on customer retention and satisfaction at Focus Group. Proactively managing at - risk accounts and improving service experiences in Birmingham office.
Renewal Specialist optimizing Managed Print Services contracts and collaborating with sales and delivery teams. Managing renewal processes and ensuring client satisfaction with service deliverables.
Retention Manager leading operations for the renewals team in ensuring client retention. Focusing on coaching and development while supporting strategic business objectives in Montreal.
Product Owner driving customer retention strategies and user engagement at journaway, a travel tech platform. Managing agile teams and overseeing mobile app development.
Foster Program Recruitment and Retention Specialist developing marketing plans and conducting evaluations for foster care in Las Vegas. Collaborating with foster families and conducting training sessions in a supportive environment.