Retention Specialist handling customer inquiries and payment plans at APCO. Promoting customer retention through effective communication and administrative support.
About the role
- Customer Retention Manager handling B2C customers, guiding them through subscription renewals and options. Ensuring an excellent customer experience with personalized support and mobility solutions.
Responsibilities
- As part of the B2C Retention team, you are the primary point of contact for our B2C existing customers.
- You support them with renewing their current subscription or booking a follow-up subscription and provide individual, targeted advice — from suitable options and vehicle changes to our loyalty program.
- With your sensitivity to customers' wishes and needs, you ensure they find the best possible mobility solution and enjoy a first-class customer experience.
Requirements
- You enjoy customer contact and ideally have already gained initial experience in customer advisory, customer sales, or customer service. Entry-level candidates are also welcome!
- You are service-oriented and work independently to resolve customer issues.
- You are an excellent communicator — both written and verbal — and can easily adapt your style to different interlocutors.
- You are structured, detail-oriented, and comfortable questioning existing processes and optimizing your work.
- You are fluent in German and confident in English.
Benefits
- This position is based in Munich and offers the flexibility to work hybrid, fully remote (within Germany), or on-site at the Munich office. By agreement, working from another EU country for a limited time is possible.
- Rapid growth & development: FINN is growing quickly — you will have the opportunity to progress fast in a dynamic scaleup environment with challenging, cross-functional projects.
- Attractive compensation package: excellent target salary, significant virtual company equity, and an annual training budget of €1,500 (e.g., for external certifications or conferences).
- Mobility made easy: Want to drive your own FINN car? With JobAuto and your FINN discount, it’s straightforward.
- Wellbeing & team culture: From a sports membership and mental health support to regular team events — we care about your wellbeing and a strong team spirit.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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