Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
About the role
- Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
Responsibilities
- Handling external and internal customer queries promptly and politely
- Listening to customers to anticipate and understand their needs
- Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer through first contact resolution where possible
- Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality
- Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately
- Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with
Requirements
- Leaving Certificate is essential
- Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels
- Excellent Telephone interaction/communication skills
- Good IT/numeric skills including use of Outlook
- Accuracy and attention to detail
- Initiative and problem-solving skills
- Ability to work in a fast-paced environment, with an ability to learn and apply new systems and procedures
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Supporter assisting clients in transitioning to modern software solutions for more efficient operations. Opportunity for entry - level candidates with no prior experience.
Support & Distribution Specialist for LANDR helping music creators with distribution queries. Ensuring client satisfaction and addressing technical issues with users.
Support Specialist providing customer support to photographers at Capture One. Troubleshooting technical issues and assisting users with software features.
Customer Service Executive handling Spanish market inquiries in a dynamic company. Providing best in class service via multiple channels while managing B2B partnerships.
Support Specialist assisting customers with ACOM’s IBMi and Windows - based products. Joining a dynamic, growth - oriented organization with a worldwide footprint.
Customer Service Agent interfacing with clients in the German energy market, handling inquiries and managing contracts for business customer service.
Customer Support Representative at The Cigna Group ensuring effective delivery of customer service. Handling escalated customer conflicts and maintaining KPI reports for clients.
Concierge Specialist engaging new subscribers with personalized support at Sundays for Dogs. Focusing on feeding transitions and delivering a best - in - class customer experience from the first delivery.
Customer Service, Team Lead role responding to customer inquiries and ensuring excellent service. Demonstrating knowledge in systems and sales processes while fostering a positive team culture.