Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
Responsibilities
- Handling external and internal customer queries promptly and politely
- Listening to customers to anticipate and understand their needs
- Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer through first contact resolution where possible
- Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality
- Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately
- Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with
Requirements
- Leaving Certificate is essential
- Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels
- Excellent Telephone interaction/communication skills
- Good IT/numeric skills including use of Outlook
- Accuracy and attention to detail
- Initiative and problem-solving skills
- Ability to work in a fast-paced environment, with an ability to learn and apply new systems and procedures
Benefits
- Opportunity to lead Ireland’s transition to net zero carbon future
- Career development through mentoring and training
- Corporate Social Responsibility Opportunities
- Sports and Social Clubs
- Networking opportunities
- Credit Union
- Generous Pension
- Access to staff well-being programmes
- Generous parental leave entitlements
- Strong values-based and inclusive culture
- Strong commitment to diversity, equity and inclusion
- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
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