Hybrid Customer Service Advisor, Cork

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About the role

  • Handling external and internal customer queries promptly and politely
  • Listening to customers to anticipate and understand their needs
  • Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer through first contact resolution where possible
  • Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality
  • Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately
  • Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with

Requirements

  • Leaving Certificate is essential
  • Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels
  • Excellent Telephone interaction/communication skills
  • Good IT/numeric skills including use of Outlook
  • Accuracy and attention to detail
  • Initiative and problem-solving skills
  • Ability to work in a fast-paced environment, with an ability to learn and apply new systems and procedures

Benefits

  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Career development through mentoring and training
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Job title

Customer Service Advisor, Cork

Job type

Experience level

Mid levelSenior

Salary

€33,590 - €40,204 per year

Degree requirement

High School Diploma

Location requirements

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