Handling external and internal customer queries promptly and politely
Listening to customers to anticipate and understand their needs
Taking all necessary steps to satisfy customers’ needs efficiently and accurately and communicating this to the customer through first contact resolution where possible
Completing all tasks in a professional manner, prioritising customers’ needs and safeguarding their confidentiality
Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately
Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with
Requirements
Leaving Certificate is essential
Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels
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