About the role

Account Manager responsible for B2B sales and customer engagement at Ergotopia, an E-Commerce startup. Supporting customers throughout the sales cycle and fostering long-term relationships.

Responsibilities

Sales cycle: You guide customers through the entire sales process — from initial contact and product pitch to proposal preparation, closing, and long-term account management.
Inbound sales: You handle incoming customer inquiries in a structured manner and convert them into successful projects through well-founded consultative advice.
Outbound leads: You independently generate new leads, develop targeted outbound strategies, and continuously expand your customer base.
Pipeline development: You build a reliable sales pipeline and increase your closing rate through consistent follow-up and targeted insights.
Customer retention: You cultivate sustainable relationships and position yourself as a trusted point of contact throughout the entire customer lifecycle.
Process optimization: You identify areas for improvement and contribute your own ideas to further develop our sales processes.

You have initial experience in B2B sales, preferably in a consultative environment or with complex/technical products.
Your field of study or professional background is secondary — what counts is your motivation and passion for sales.
Ideally, you have experience with CRM systems, adapt quickly to new tools, and acquire product knowledge in a structured and efficient way.
You impress in customer interactions with clear communication, active listening, and a confident presence — including on the phone.
You work in a self-organized manner, stay focused when handling multiple inquiries, and keep an overview of your sales pipeline.
You have excellent spoken and written German as well as good English skills.

A job with purpose: Contribute to our vision of making the (working) world “happy, healthy & productive”.
Growth: The opportunity to take your career to the next level at one of Germany’s fastest-growing office furniture e-commerce startups.
Sales with growth potential: You develop with every customer relationship, take on responsibility early, and grow into a true sales professional in a learning-oriented environment.
Personal development: A strong feedback culture plus a monthly personal development budget of €50, including optional BookBeat and Blinkist subscriptions to support your growth.
Appreciation: A team that truly acts like a team. Company events, afterwork get-togethers, and a department-level team event budget — fun guaranteed!
Wellbeing: Office equipped with ergonomic furniture, air conditioning, an office dog policy, plus snacks and drinks.
Additional benefits: Edenred card with a tax-free monthly benefit of €50 or the option of an EGYM Wellpass.
Discounts: Employee discounts across our portfolio — also available for friends & family — plus exclusive discounts through Corporate Benefits.
Flexible working: Flexible hours, a hybrid culture (office and home office), 30 days of vacation, and a workation option to explore the world.