Key Account Manager supporting fund managers and investors to enhance customer experience at bunch platform. Focusing on retention and growth while collaborating with cross - functional teams.
About the role
- Account Manager driving revenue growth and retention for Personio’s HR platform in DACH region. Building relationships and maximizing customer value in a transformative HR technology space.
Responsibilities
- Own a high-impact book of business: Build trusted relationships with key stakeholders across your portfolio. Own the full upsell cycle while sustaining strong retention.
- Drive revenue growth: Expand strategically through account growth and renewals—prioritize the highest-impact opportunities to exceed targets.
- Lead renewals like a pro: Run end-to-end renewal cycles: craft offers, negotiate terms, manage approvals, and document deal insights to protect and extend value for the customer and Personio.
- Drive expansion: Identify and prioritize upsell/cross-sell plays, run crisp discovery, deliver compelling demos, and negotiate to close. Simplify complex expansions and present clear ROI to champions and HR leaders.
- Win as one team: Orchestrate the right internal experts at the right time. Maintain tight alignment with CSMs to understand customer health, collaborate on strategy, and coordinate clear, consistent communication so every interaction is seamless.
- Be the voice of the customer, inside and out: Capture feedback and market signals, spot patterns, and channel them to Product/Engineering to influence the roadmap with real business impact.
- Forecast with discipline: Maintain spotless pipeline hygiene and precise monthly expansion and churn forecasts in SFDC. Build close plans, de-risk early, and communicate status with zero surprises.
- See risk early, act earlier: Detect downgrade and churn signals (adoption gaps, loss of executive sponsorship, competitive pressure) and execute structured save plays. Handle escalations with calm, solution-oriented leadership.
Requirements
- 3+ years of experience in sales or account management roles, with a proven track record of growing accounts and exceeding retention targets
- You’re a strong communicator who enjoys negotiating in Personio’s best interest.
- You build and sustain relationships across diverse customer profiles and care deeply about delivering outstanding experiences.
- Background in client-facing roles (AM/CSM/Sales). Account Executive exposure is beneficial, not mandatory.
- A true team player, you thrive at the intersection of Solution Sales, Payroll, Product, Legal, and Finance.
- Drives ambitious outcomes with a growth mindset, curious, coachable, and always leveling up.
- You excel in fast-paced, evolving environments, solving problems proactively and treating change as a catalyst for progress.
- Curious about applying AI/automation to sales and customer workflows
- Business-proficient in German and fluent in English (written and spoken).
- Bachelor’s degree or equivalent practical experience.
Benefits
- Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
- Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
- Make an impact on the environment and society with 1 (fully paid) Impact Day
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
- We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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