Junior Account Manager at Academic Work facilitating B2B sales and developing customer networks. Engaging with managers and executives to create effective personnel solutions.
About the role
- Key Account Manager supporting fund managers and investors to enhance customer experience at bunch platform. Focusing on retention and growth while collaborating with cross-functional teams.
Responsibilities
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
Requirements
- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
- Proficiency in English; German is a strong advantage.
Benefits
- Flexible hours and a hybrid office setup (3 days/week in office)
- 4 remote calendar weeks/year
- 28 days of vacation, 2 company days, plus local public holidays
- A competitive compensation package
- A great tech and work setup with everything you need
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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