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About the role
- Membership Care & Growth Manager overseeing member onboarding and patient advocacy at Enara's healthcare program. Engaging with partner clinics and enhancing member experience through various activities.
Responsibilities
- Onboarding and educating prospective patients in our local partner clinics
- Performing simple non-invasive diagnostic procedures and adhering to billing/data entry procedures
- Contacting patients for follow-up visits and booking appointments
- Educating and engaging with our clinic partners to streamline workflows and optimize member experience
- Organizing and setting up community events with help from Enara and Partner Marketing teams
- Maintains and engages with our member base to drive clinical outcomes, testimonials, reviews, and good will
- Educating community clinics around our partners on Enara’s offerings
- Serve as the primary point of contact for member issue resolution and provider office escalations
- Resolves customer complaints and implements improvements to avoid recurrence
- Collaborates with internal teams to provide regular status on member experience and partner experience within the clinic setting
- Serves as the face of Enara to our partner clinics by modeling a compassionate, honest, positive and open attitude/communication style to motivate, empower and inspire others.
Requirements
- Must be comfortable driving daily to Chula Vista. This is a hybrid (both remote and in-clinic position, which may include visiting a second site in El Cajon)
- Must speak and translate Spanish fluently.
- Minimum of 1 year related work experience in healthcare
- Minimum of 2-4 years of experience in sales, healthcare/health plan sales, outside sales, marketing, grassroots community engagement, or member/patient outreach.
- Demonstrated ability to manage multiple projects within specified timelines and quality standards
- Working proficiency in Google suite (specifically Documents/Sheets/Forms in the Drive)
- Exceptional written, verbal and communication skills are required to provide clear and concise directions to internal team and patients/clients
- Strong sense of, and commitment to, customer experience
- Strong proficiency and experience with medical technology including EMR and mobile apps
- Comfortable working independently, seeking answers with initiative and curiosity, and speaking up when something doesn’t make sense.
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