Technical Growth Partner at JumpSeat acting as a technical liaison for B2B clients. Managing Tier 2 and Tier 3 accounts and providing actionable insights on performance data.
Responsibilities
Serve as the primary technical partner for Account Managers across a pool of Tier 2 and Tier 3 accounts
Join client calls to support performance interpretation, tactical alignment, and clear explanation of results and next steps
Defend and explain approved implementations and tactical decisions to clients with confidence
Act as a second layer of technical credibility during client interactions
Translate performance data into clear, actionable insights for Account Managers, clients, and internal execution teams
Support day-to-day tactical questions related to paid media, SEO, data & tracking, and campaign hygiene
Identify when tactical issues require escalation versus independent ownership
Execute and/or support QA checks, UTM structures, tracking review and troubleshooting, platform audits, and performance checks
Create weekly summaries and performance notes that bring clarity to account status
Ensure consistent application of best practices across assigned accounts
Bring structure and continuity to accounts lacking technical ownership
Maintain documentation and internal process updates
Conduct platform audits to identify optimization opportunities and technical issues
Own medium-complexity operational tasks end-to-end
Work closely with the Growth Lead to escalate higher-stakes strategic decisions and maintain quality standards
Identify upsell and cross-sell signals through operational work and performance patterns
Serve as a bridge between Account needs and execution teams, translating requirements into clear, actionable inputs
Continuously improve workflows, processes, and delivery models
Requirements
4+ years of experience in account management within a digital agency, or digital operations within an agency or in-house growth team
Strong understanding of digital performance fundamentals across paid media (Google Ads, Meta Ads, LinkedIn Ads), SEO basics, and data/tracking
Technical competency with platforms, tools, and performance metrics—comfortable diving into campaign details
Agency experience preferred —you understand client service, urgency, and the balance between quality and speed
Bachelor's degree in marketing, business, communications, or related field
Exceptional communication skills: You can explain complex technical concepts in simple terms to non-technical stakeholders and defend tactical decisions with confidence
Technical clarity: You understand paid media mechanics, SEO fundamentals, and tracking architecture well enough to QA, troubleshoot, and support Account teams
Ownership mindset: You own medium-complexity tasks end-to-end and know when to escalate versus solve independently
Structured and organized: You bring order to chaos, maintain documentation, and follow through consistently
Client-focused: You understand that technical excellence means nothing if it doesn't translate to client confidence and results
Collaborative: You work seamlessly with Account Managers, Growth specialists, and clients to drive outcomes
Adaptable: You're comfortable working across multiple accounts, industries, and execution styles
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