Director of Growth leading digital performance media strategies at The Vitamin Shoppe. Managing significant ad budgets and optimizing customer acquisition channels.
About the role
- Technical Growth Partner at JumpSeat acting as a technical liaison for B2B clients. Managing Tier 2 and Tier 3 accounts and providing actionable insights on performance data.
Responsibilities
- Serve as the primary technical partner for Account Managers across a pool of Tier 2 and Tier 3 accounts
- Join client calls to support performance interpretation, tactical alignment, and clear explanation of results and next steps
- Defend and explain approved implementations and tactical decisions to clients with confidence
- Act as a second layer of technical credibility during client interactions
- Translate performance data into clear, actionable insights for Account Managers, clients, and internal execution teams
- Support day-to-day tactical questions related to paid media, SEO, data & tracking, and campaign hygiene
- Identify when tactical issues require escalation versus independent ownership
- Execute and/or support QA checks, UTM structures, tracking review and troubleshooting, platform audits, and performance checks
- Create weekly summaries and performance notes that bring clarity to account status
- Ensure consistent application of best practices across assigned accounts
- Bring structure and continuity to accounts lacking technical ownership
- Maintain documentation and internal process updates
- Conduct platform audits to identify optimization opportunities and technical issues
- Own medium-complexity operational tasks end-to-end
- Work closely with the Growth Lead to escalate higher-stakes strategic decisions and maintain quality standards
- Identify upsell and cross-sell signals through operational work and performance patterns
- Serve as a bridge between Account needs and execution teams, translating requirements into clear, actionable inputs
- Continuously improve workflows, processes, and delivery models
Requirements
- 4+ years of experience in account management within a digital agency, or digital operations within an agency or in-house growth team
- Strong understanding of digital performance fundamentals across paid media (Google Ads, Meta Ads, LinkedIn Ads), SEO basics, and data/tracking
- Technical competency with platforms, tools, and performance metrics—comfortable diving into campaign details
- Agency experience preferred —you understand client service, urgency, and the balance between quality and speed
- Bachelor's degree in marketing, business, communications, or related field
- Exceptional communication skills: You can explain complex technical concepts in simple terms to non-technical stakeholders and defend tactical decisions with confidence
- Technical clarity: You understand paid media mechanics, SEO fundamentals, and tracking architecture well enough to QA, troubleshoot, and support Account teams
- Ownership mindset: You own medium-complexity tasks end-to-end and know when to escalate versus solve independently
- Structured and organized: You bring order to chaos, maintain documentation, and follow through consistently
- Client-focused: You understand that technical excellence means nothing if it doesn't translate to client confidence and results
- Collaborative: You work seamlessly with Account Managers, Growth specialists, and clients to drive outcomes
- Adaptable: You're comfortable working across multiple accounts, industries, and execution styles
Benefits
- Fully Remote, Flexible Team
- Growth Trajectory
- Diverse, High-Impact Clients
- Culture of Collaboration
- Clear Career Path
Job title
Job type
Experience level
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Degree requirement
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