About the role

Employee Relations Advisor providing HR advisory services in a hybrid role. Handling ER cases and supporting operational management teams throughout the UK.

Responsibilities

Handle a high volume of ER cases such as disciplinary grievances, absence management, probation, AWOL, flexible working, and TUPE.
Lead on weekly operational case management meetings.
Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
Leading on case work where managers need more development.
Ensure all advice aligns with current legislation and internal policies.
Maintain accurate records of ER cases and resolutions using internal systems.
Upskill managers on handling ER matters effectively and legally.
Liaise with trade unions or employee representatives when necessary.
Track ER KPIs and contribute to service improvement strategies.

Able to provide remote ER and face to face support for a multi-site operation.
Experience of providing HR advice in line with relevant policies and legislation.
Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines.
Excellent verbal and written communication skills. The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner.
Ability to meet deadlines under pressure.
Understanding of customer requirements and the ability to confidently recommend solutions to problems/issues with a commercial approach where required.
Pro-active and practical approach to problem solving.
Good working knowledge of current employment legislation and its application in the workplace.
Proficient user of Microsoft Office programmes.
Experience of working within a Shared Service environment or busy HR Department (Desirable).
Understanding of HR systems/technology / HR software / CRM (Desirable).
Knowledge of working within Health Care or similar (Desirable).
Currently studying or have completed CIPD level 3 as a minimum and keen to progress (Desirable).
A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice (Desirable).

33 days holiday
Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
Company sick pay covering full salary for 20 days after 2 years’ service.
24/7 online/telephone GP Consultation and access to prescriptions.
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
Hospital cash plan benefits with sickness protection scheme.
Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
Access to mental health consultations.
Access to physiotherapy consultations.
Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
Financial guidance re retirement planning, tax savings and state benefits.
Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
Refer a Friend recruitment incentive scheme with financial rewards.
The EMED foundation, to provide support to colleagues and our local communities.
Pension Scheme.
Blue Light Card.
Uniform provided.
EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
Flu vaccination (through an internal campaign in Autumn/Winter).