The UK’s leading healthcare and specialist transport providers have rebranded with a Group structure following their merger on 1st February 2023.
ERS and E-zec Medical will now be known as EMED Group and will provide specific care services to communities across the country.
EMED Group has one ambition – to pro-actively improve the wellbeing of our communities through delivering health and care services with logistic complexities.
Whether it is transporting patients to vital hospital appointments, supporting patient flow within specialist mental health units, enabling children with acute needs to get to school or facilitating the transfer of vital pathology samples for timely diagnostics.
We are able to support in a caring and empathetic manner.
To help us ensure we are able to provide the very best services we have four separate divisions that all operate under central group support services;
•	Patient Care - Focusing on NEPTS services 
•	Safe Care - Focusing on supporting mental health and secure patient transport services 
•	Community Care - Focusing on community and local authority support  
•	Courier Services - Focusing on pathology, medical courier and in-home diagnostic support

EMED Group

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human-resources

EMED Group is a leading healthcare logistics provider in the UK, committed to improving community wellbeing by facilitating access to vital health and social care services. With over 2,800 colleagues operating from more than 50 bases, EMED Group is a significant partner to the NHS, offering specialist non-emergency patient transport services through its four divisions. During challenging times like the COVID-19 pandemic, they have successfully mobilized large-scale contracts, ensuring smooth transitions for patients. EMED Group emphasizes career development and health benefits for its employees, highlighting its role as a progressive supporter of the NHS and the communities it serves.

The UK’s leading healthcare and specialist transport providers have rebranded with a Group structure following their merger on 1st February 2023. ERS and E-zec Medical will now be known as EMED Group and will provide specific care services to communities across the country.

EMED Group has one ambition – to pro-actively improve the wellbeing of our communities through delivering health and care services with logistic complexities.  Whether it is transporting patients to vital hospital appointments, supporting patient flow within specialist mental health units, enabling children with acute needs to get to school or facilitating the transfer of vital pathology samples for timely diagnostics.  We are able to support in a caring and empathetic manner. 

To help us ensure we are able to provide the very best services we have four separate divisions that all operate under central group support services;

•	Patient Care - Focusing on NEPTS services 

•	Safe Care - Focusing on supporting mental health and secure patient transport services 

•	Community Care - Focusing on community and local authority support  

•	Courier Services - Focusing on pathology, medical courier and in-home diagnostic support

• Maintain accuracy and compliance of all people-related data and processes within HR systems.
• Collaborate with operational management to ensure all regulatory and company compliance requirements are consistently met and up to date including CQC and other regulatory bodies.
• Conduct monthly sample audits to ensure onboarding compliance across the business, escalate non-compliance, and support with coaching to align and close any gaps where necessary.
• Foster strong working relationships across the business to support HR system integrity, consistent process implementation and service delivery.
• Monitor and respond to queries in the BambooHR support inbox.
• Monitor and respond to queries in the HR Admin inbox.
• Prepare and distribute weekly reports on people compliance data, with appropriate follow up to maintain KPI levels.
• Signpost to guidance and coach managers on all aspects of people administration processes, ensuring accuracy, consistency, compliance, and efficiency.
• Implement regular data cleanse activities to promote data integrity across HR systems.
• Issue Company funded eye test vouchers on an ad-hoc basis when required.
• Supporting wider, ad-hoc, HR administrative activities as required.

HR Systems and Compliance Assistant

HR Systems and Compliance Assistant in a hybrid role focused on HR compliance and administration. Join EMED Group to ensure quality and data integrity across HR systems.

• Handle a high volume of ER cases such as disciplinary grievances, absence management, probation, AWOL, flexible working, and TUPE.
• Lead on weekly operational case management meetings.
• Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
• Leading on case work where managers need more development.
• Ensure all advice aligns with current legislation and internal policies.
• Maintain accurate records of ER cases and resolutions using internal systems.
• Upskill managers on handling ER matters effectively and legally.
• Liaise with trade unions or employee representatives when necessary.
• Track ER KPIs and contribute to service improvement strategies.

Employee Relations Advisor

Employee Relations Advisor providing HR advisory services in a hybrid role. Handling ER cases and supporting operational management teams throughout the UK.

business-intelligence-developer

• Use the in-house systems to produce 1st in class daily, weekly and monthly reporting, including the use of SQL, PowerApps and PowerBI to display key metrics in a way that can be clearly understood across the business
• Develop reporting to measure both commercial, operational success and quality of service delivery across multiple contracts and functional areas
• Support Operational Managers and Heads of Departments with analytical and concise reporting and summaries
• Undertake projects as directed to provide analytical solutions to support business decision making and review in the development of continual improvement and business development
• Undertake trend analysis and forecasting to inform users of key performance information relating to demand, capacity, systems and process management and compliance
• Communicate with colleagues to validate that numbers and material have the right level of quality
• Own data quality practices and procedures, ensuring data validated and cleansed as necessary across all key data sources within the organisation
• Use workflows, processes, data dictionaries and applications as relevant and followed by functional areas to meet business strategy needs
• Collaborate with colleagues to identify and describe requirements and test solutions
• Create and manage positive relations with internal users and manage the projects to have accurate and on-time delivery
• Understand business strategy, goals and objectives to provide value-adding BI tools
• Make sure reports and analytics are up to date and meet the requirement
• Collaborate with and cooperate with teams (IT, Finance, Operations, HR, Bidding, Compliance, etc.)
• Deliver responsibilities in the most cost-effective way

BI Analyst

BI Analyst creating and maintaining reporting suites to drive business growth at EMED Group. Collaborating with stakeholders to develop dashboards using Power BI and SQL Server.

operations

• Deliver excellent customer service while maximising revenue opportunities to protect P&L
• Work closely with contract management teams to set deliverable financial targets on a monthly and annual basis
• Working with the Regional Director to maximise revenue, cost and margin performance across the region
• Working with key stakeholders to ensure timely delivery of additional revenue opportunities
• Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective services, to include balancing the delivery of contractual KPIs against the realities of the current operational environments
• Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care
• Building and developing positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered
• Work closely with the Quality and Governance team to assess the quality and governance performance at a regional level
• Ensure that any identified areas of risk are effectively managed
• Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach
• Take full accountability for your employees, their safety and well-being, performance, and development

Regional Operations Manager

Regional Operations Manager leading operations across Southwest and Bristol for EMED Group. Focus on performance delivery and clinical quality of frontline patient transport services.

The UK’s leading healthcare and specialist transport providers have rebranded with a Group structure following their merger on 1st February 2023. ERS and E-zec Medical will now be known as EMED Group and will provide specific care services to communities across the country. EMED Group has one ambition – to pro-actively improve the wellbeing of our communities through delivering health and care services with logistic complexities. Whether it is transporting patients to vital hospital appointments, supporting patient flow within specialist mental health units, enabling children with acute needs to get to school or facilitating the transfer of vital pathology samples for timely diagnostics. We are able to support in a caring and empathetic manner. To help us ensure we are able to provide the very best services we have four separate divisions that all operate under central group support services; •	Patient Care - Focusing on NEPTS services  •	Safe Care - Focusing on supporting mental health and secure patient transport services  •	Community Care - Focusing on community and local authority support   •	Courier Services - Focusing on pathology, medical courier and in-home diagnostic support

EMED Group

About the company

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4 jobs found

HR Systems and Compliance Assistant

EMED Group

Employee Relations Advisor

EMED Group

BI Analyst

EMED Group

Regional Operations Manager

EMED Group