Call Center Senior Manager ensuring compliance and operational excellence at 1 - 800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
About the role
- Contact Center Representative providing customer support via chat, email, and phone. Join Cummins team supporting Aftermarket Services in Gdansk, Poland.
Responsibilities
- Respond promptly and accurately to customer inquiries across chat, email, or phone, ensuring a positive customer experience.
- Document all customer interactions and information thoroughly in Cummins systems to maintain accurate records.
- Resolve routine customer issues efficiently while identifying opportunities to improve response processes.
- Escalate complex or non-routine inquiries with clear documentation to ensure timely resolution.
- Build strong relationships with customers by demonstrating empathy, professionalism, and reliability.
- Collaborate effectively with colleagues and other teams to achieve shared objectives and consistent service.
- Continuously learn Cummins processes, systems, and practices to enhance service delivery.
- Contribute to maintaining high service standards and customer satisfaction metrics.
Requirements
- High school diploma, certificate of completion of secondary education, or equivalent experience.
- Previous customer service experience is preferred but not required.
- Fluency in English and Polish is required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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