Hybrid People Manager

at Costello Medical

• Job title: People Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $83,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• People Manager managing HR processes and projects across US and Canada operations for a fast-growing healthcare agency. Focus on employee relations, HR compliance, and talent management strategies.

Responsibilities

• Manages all US and Canada People processes to ensure they run successfully, compliantly and efficiently; including but not limited to new starters, leavers, promotions, employee engagement surveys, benefits processing and sickness/absence management
• Manages a wide range of People projects for both the US/Canada and other global companies. Ensures that the Americas Director, Head of People and other key stakeholders remain informed about the progress of projects and can input where required
• Provides tailored, robust and responsive advice and employee relations expertise to our US-based colleagues, covering topics such as performance management, career development, absence management, wellbeing and workplace conduct
• Autonomously produces appropriately written letters on a wide range of HR matters, including conducting the research necessary to advise on the contents of such letters, ensuring they are aligned with statutory regulations and company policy, and responsibility for final sign-off
• Leads process improvement initiatives to increase the efficiency with which HR administration can be completed, whilst maintaining a high-quality service
• Actively stays abreast of changes to the HR/wider employment landscape, including societal and political factors
• Proactively feeds back trends and information to the Americas Director, Head of People, US Operations Manager and other members of the Executive Team where applicable
• Maintains strong relationships with external stakeholders, such as our benefits broker and legal counsel
• Supports the development of our Boston-based People Administrator, including providing line management in due course.

Requirements

• At least 2-3 years’ experience in a People/HR Manager role in the US
• Bachelor’s degree and relevant HR qualifications, such as SHRM certification
• Strong knowledge of US employment law and HR best practice; experience in Massachusetts or New York desirable
• Extensive experience of managing a suite of HR processes across the entire employee lifecycle
• Proven capability in employee relations, with a track record of delivering high-quality and accurate HR advice to colleagues at varying levels of seniority
• Demonstrable experience of leading and managing HR projects, including mapping out project plans, timelines and resource, and successfully executing all steps through to completion
• Collaborative style of working and highly communicative with key stakeholders and managers
• Excellent written communication skills and numerical/financial literacy
• Courage to challenge, speak up when necessary and influence others, always carefully considering how best to protect the needs of the company

Benefits

• Discretionary profit share bonuses paid twice per year
• Hybrid and flexible working options
• Generous vacation allowance
• Private medical and dental insurance
• 401K plan with up to a 4% employer contribution
• Life insurance
• Full funding and study leave for external training
• Regular company-funded social activities