Account Executive managing B2B customer relationships at Perlego, a platform offering unlimited access to educational resources. Drive customer success and engagement with a focus on a collaborative startup environment.
About the role
- Account Executive developing and nurturing client relationships for healthcare benefits at Collective Health. Requires deep healthcare knowledge and strong relationship management skills.
Responsibilities
- Drive a cohesive relationship stewardship strategy for your assigned book of business
- Become an expert in the Collective Health product offering
- Support the team’s broader book of business with broker relationships
- Demonstrate a solution-oriented relationship management approach
- Minimize process exceptions & escalations
- Own and coordinate all client communications, meetings, and events
- Ensure smooth client journey from sale to renewal
- Fully own the client relationship
- Develop ability to self-serve data and reporting
- Maintain view of the full client journey
- Develop deep customer & consultant relationships
- Execute successful end-to-end contract negotiations
- Build client relationships that will lead to long term partnerships
- Proactively review performance metrics
Requirements
- 5+ years in Client Relationship Management
- Deep knowledge of healthcare/managed care business, including self-insured medical, dental, and pharmacy product knowledge
- Strong persuasion/negotiation skills
- Effective communicator
- Excellent relationship-building skills
- Self-starter who is resourceful
Benefits
- health insurance
- 401k
- paid time off
- flexible work arrangements
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