Startup Growth Advisor assisting startups in AI - native development through relationship building and technical guidance. Focused on scaling with Vercel’s Frontend Cloud for optimal performance.
About the role
- Account Executive managing B2B customer relationships at Perlego, a platform offering unlimited access to educational resources. Drive customer success and engagement with a focus on a collaborative startup environment.
Responsibilities
- Drive Customer Success responsibilities within the Account Management function and build up to being responsible for an individual revenue quota within your first year at Perlego
- Work closely with each Account Manager to identify target accounts and effectively onboard customers and drive success that ultimately results in growth and renewal
- Act as the first point of contact for hundreds of our partners who need assistance on their journey towards full product adoption and engagement
- Build and nurture relationships with customers and know how to identify areas of improvement to be able to drive product adoption & usage to successful contract renewals
- Consistently utilise engagement metrics to identify areas of improvement as well as opportunities
- Gather user feedback and work with colleagues across the business to help build the best possible product by creating company-wide feedback loops
- Implement strategies to boost levels of customer engagement, ultimately helping to define our Customer Success playbook in the Account Management team
- Help customers achieve their objectives by understanding their success metrics and how to overcome their challenges
- Act as a Platform and Catalogue expert on all things Perlego, delivering webinars and creating newsletters
- Be the Account Executive of your own quota of accounts from September onwards, with a full annual quota and target in place from 2027
Requirements
- Exceptional verbal and written communication skills
- Excellent time management and organisation skills
- Natural people skills: you’re easily able to build trust, credibility, and strong relationships with different people
- A willingness to collaborate with others to solve problems
- A desire to work in a fast-paced startup environment. You should be comfortable with ambiguity and want to work in an environment that offers huge opportunities for growth
- Grit and a positive attitude
- **⭐️ It’s a plus if you….**
- Speak a second European language
- Have experience using CRM software
- Have worked in a scaling startup environment
- Have worked in a customer-facing role
- Have worked in Customer Success or Account Management
Benefits
- Hybrid working with **2–3 days per week in our London office**
- A collaborative, supportive sales and marketing environment
- Clear progression opportunities within the company
- The chance to make a real impact on Perlego’s B2B growth and our mission
- 22 days of annual leave per year (plus bank holidays), with an additional day each year
- All employees also enjoy the days between Boxing Day and New Year off, to reset and refresh for the new year - this is in addition to your annual leave
- After three years, there is an opportunity to take a 1-month unpaid sabbatical, and after five years, there is an opportunity to take a 1-month paid sabbatical
- Competitive Parental leave policies
- Health care plan through Vitality
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