CRM Marketing Specialist executing batch email and SMS campaigns to enhance customer engagement for evo's retail brand. Collaborating with teams to improve lifecycle marketing strategies while supporting community and brand loyalty.
About the role
- Senior Client Success Manager at Circadia Health, managing client relationships and driving renewals. Focused on healthcare AI technology to prevent hospitalizations and improve care delivery.
Responsibilities
- Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales.
- Drive renewals, expansions, and upsells to achieve net revenue growth targets.
- Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes.
- Spearhead implementation to ensure the client is set up for success day one onwards.
- Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews.
- Monitor account health and utilization data to proactively identify risk or opportunity.
- Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes.
- Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.
- Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.
Requirements
- 7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS
- Proven track record managing multi-site healthcare clients or long-cycle B2B renewals
- Confident and professional communicator who builds trust quickly at the executive and clinical levels
- Strategic thinker with a consultative sales approach and strong analytical instincts
- Comfortable traveling across the country (approximately 50%)
- Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation
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