AI/Scaled Customer Success Lead developing automation systems for customer success at Lovable. Spearheading customer engagement strategy and lifecycle automation in a fast - paced environment.
About the role
- Customer Success Manager ensuring optimal use of JUPUS for clients in the Legal Tech industry. Driving client retention and identifying upsell opportunities in a dynamic startup environment.
Responsibilities
- You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
- You identify ways our clients can use JUPUS more efficiently and help them discover additional features and tailored solutions.
- You work proactively to prevent churn by advising clients early and offering solutions to any challenges that arise.
- You conduct strategic conversations to maximize the individual value for each law firm.
- You analyze customer behavior and the health score to develop data-driven actions for retention and expansion.
- You collaborate closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS’s ongoing development.
- You conduct targeted win-back conversations with customers who have already canceled and actively work on their re-acquisition.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and know how to build long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively act on them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term adoption.
- Initiative & ownership: You take action, independently seek solutions, and actively drive results.
- Data-driven working style: You use analyses and KPIs to make well-founded decisions about customer strategy.
- Startup mentality: You enjoy dynamic environments, have a hands-on mentality, and want to make a real impact!
- German at C2 level in spoken and written form; good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for development and the chance to help completely rethink one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other.
- Flexibility: Remote work and flexible working hours are part of our culture.
- Modern equipment: A current MacBook is waiting for you.
- Stay fit: We cover your Urban Sports Club membership!
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