Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.
About the role
- Customer Success Manager ensuring optimal use of JUPUS for clients in the Legal Tech industry. Driving client retention and identifying upsell opportunities in a dynamic startup environment.
Responsibilities
- You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily workflows as effectively as possible.
- You identify ways our clients can use JUPUS more efficiently and help them discover additional features and tailored solutions.
- You work proactively to prevent churn by advising clients early and offering solutions to any challenges that arise.
- You conduct strategic conversations to maximize the individual value for each law firm.
- You analyze customer behavior and the health score to develop data-driven actions for retention and expansion.
- You collaborate closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS’s ongoing development.
- You conduct targeted win-back conversations with customers who have already canceled and actively work on their re-acquisition.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and know how to build long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively act on them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, recognize patterns, and develop sustainable solutions for long-term adoption.
- Initiative & ownership: You take action, independently seek solutions, and actively drive results.
- Data-driven working style: You use analyses and KPIs to make well-founded decisions about customer strategy.
- Startup mentality: You enjoy dynamic environments, have a hands-on mentality, and want to make a real impact!
- German at C2 level in spoken and written form; good English is a plus.
Benefits
- Grow with us: We offer numerous opportunities for development and the chance to help completely rethink one of the world’s oldest industries.
- Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other.
- Flexibility: Remote work and flexible working hours are part of our culture.
- Modern equipment: A current MacBook is waiting for you.
- Stay fit: We cover your Urban Sports Club membership!
Job title
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