Customer Success Manager responsible for managing client relationships and ensuring satisfaction in an IT service provider. Building strong technical understanding and delivering exceptional service.
MA
Magna5
Currently Hiring
About the company
Magna5 is a managed IT service provider focusing in network and server monitoring, backup and disaster recovery, cybersecurity, help desk and SD-WAN.
We bring together a 24/7/365 fully managed Operations Center with enterprise-class platforms from leading vendors.
We work with private and public businesses of all sizes — from government agencies and manufacturing organizations to mid-market and large scale operations.
With more than two decades of experience in managed services, we make a difference for our clients using a unique boutique approach delivering disruption-free service, always-on availability, comprehensive security and rapid issue resolution.
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4 jobs found
Tier 2 Systems Engineer handling escalated technical issues for managed services customers. Collaborating with Tier 1 and Tier 3 teams to ensure system stability and security.
Technical Customer Success Manager ensuring client satisfaction and success for the IT services at Magna5. Building relationships and providing expert guidance to enhance client experience.
Tier 3 Senior Systems Engineer managing complex escalated incidents for Magna5's IT Managed Services. Responsible for troubleshooting, client interaction, and contributing to infrastructure projects.