Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.
About the role
- CRM Marketing Specialist executing batch email and SMS campaigns to enhance customer engagement for evo's retail brand. Collaborating with teams to improve lifecycle marketing strategies while supporting community and brand loyalty.
Responsibilities
- Build and deploy batch email and SMS campaigns using templates, creative plugins, and dynamic content blocks.
- Support a smooth, repeatable campaign build process - helping to streamline production and reduce manual lift.
- Maintain the email calendar to ensure consistent messaging across categories, seasons, and customer cohorts.
- Work closely with the CRM and Creative teams to traffic assets, manage timelines, and ensure campaigns are built and launched accurately.
- Collaborate with CRM Manager & Brand Managers to inform email deliverables and ensure timely creative reviews.
- Assist with segmentation and versioning based on targeting logic and audience cohorts.
- Apply basic personalization and dynamic content to support loyalty messaging and ecosystem awareness.
- Help maintain segmentation accuracy and file health across campaigns.
- Execute QA processes to ensure content accuracy, segmentation integrity, and rendering across devices and email clients.
- Help ensure all communications meet evo’s standards for: ADA compliance, Mobile-first readability, Responsive layout, Brand voice and design consistency.
- Set up A/B tests across subject lines, send timing, and creative layouts.
- Monitor campaign performance and help compile reports on key metrics.
- Share observations and learnings with the CRM team to support ongoing optimization.
Requirements
- Must be located in WA,CA,OR,UT, CO and/or Canada
- 2-3 years of experience in CRM, email/SMS marketing, or digital marketing - ideally in ecommerce, retail, or a consumer brand.
- Hands-on experience with an email service provider (ESP), including template editing and campaign deployment.
- Familiarity with collaborative design tools (e.g., Figma) is a plus.
- Basic understanding of segmentation, personalization, and campaign performance metrics.
- Strong attention to detail - especially in QA, copy accuracy, and template consistency.
- Comfortable working cross-functionally with creative and marketing teams.
- Nice to have: Basic HTML/CSS knowledge for troubleshooting email templates.
- Embodies, honors, and lives our core values: The Great 8
Benefits
- 100% paid health dental and vision
- Paid vacation time*, sick leave, 40 hours volunteer paid time off
- Paid parental leave for birthing & non birthing parents
- Retail quarterly bonus program, profit share program* and long-term compensation program
- 401k matching
- Employee discount and access to pro deals on most the products we sell
- NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
- Bike finance program and bike stipend
- Time together outside, volunteer activities, community events, ride days and annual retreat
- Flexible work schedules, remote work for eligible roles, and dog friendly offices
- Career pathing, leadership development, network development, training and performance feedback
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
Amdocs Order Management Specialist providing L2 support for BSS applications and telecom business processes. Collaborating with cross - functional teams to enhance operational performance in a 24x7 environment.
Fleet Success Manager fostering client relationships and account growth for OTC Fleet Services. Focused on building partnerships and exploring fleet service opportunities without high - pressure sales tactics.
CRM/CI D365 Solution Owner coordinating CRM initiatives and driving customer engagement for Husqvarna Group. Act as the bridge between business and technology for CRM solutions.
Intern supporting the Customer Success Management team for AI optimization software development. Engage in strategic planning and user training in a hybrid work environment.
Praxismanager supporting customer success in healthcare by onboarding practices and ensuring smooth technology integration. Involves proactive support and improvement of internal processes to enhance patient communication.
Customer Success role for iDez, a fintech enabling mid - market firms to develop their financial solutions. Focused on client retention and personalized proactive service.
Customer Success Manager managing a portfolio of mid - market customers for a homecare technology platform. Driving client success and renewal through strategic engagement and relationship management.
Customer Success Analyst engaging clients in the construction sector. Ensuring satisfaction and optimal use of innovative technology solutions.