Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Senior Customer Success Manager at reev managing Key Accounts and ensuring customer satisfaction through strategic partnerships. Focused on operational leadership and collaboration across teams to achieve goals.
Responsibilities
- Manage a portfolio of strategic Key Accounts and drive their proactive development.
- Build strong relationships with key stakeholders and provide operational leadership for customer projects.
- Identify and pursue upsell and cross-sell opportunities and address risks early.
- Advise customers based on their business objectives to ensure high product satisfaction.
- Collaborate with internal teams such as Product, Sales, and Support to integrate customer feedback into product development.
Requirements
- 3+ years of experience in B2B Customer Success or Account Management, ideally in a SaaS environment.
- Experience with Key Accounts or enterprise customers and an understanding of complex organizations.
- Strategic and entrepreneurial mindset with a high degree of initiative.
- Structured, empathetic, and persuasive communication internally and with customers.
- Good technical understanding to enable confident product discussions.
- Strong proficiency in German and English; additional languages are a plus.
Benefits
- 28 days of vacation per year plus additional days off between Christmas and New Year.
- Free access to the nilo platform for individual consultations with psychologists or business coaches.
- Hybrid working model enabling flexibility and in-person collaboration.
- Support for sustainable mobility and fitness through JobRad, a subsidized public transport ticket, or an EGYM Wellpass membership.
- Internal development opportunities and an annual learning budget of €1,000 per person.
- Monthly team events to promote a team-oriented culture.
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