Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
About the role
- Senior Customer Success Manager managing ERP client relationships and facilitating digital transformations in Karlsruhe, Germany.
Responsibilities
- You will develop into the primary point of contact for our existing customers and actively support their ongoing development with abas ERP
- You have a quick grasp, understand financial, production and logistics processes, and translate requirements into practical optimization proposals based on abas ERP
- You understand the strategic business objectives of your assigned customers and work with them to further develop the abas ERP solution to achieve those objectives
- You act as the interface between our customers and internal teams (e.g. Support, Consulting) — solution-oriented, reliable and structured
- You support change processes at your customers and help them drive digital transformation with abas ERP
- You regularly organize and facilitate customer workshops, review meetings and strategy sessions
- You act as the customer’s co-pilot and help them maximize the return on their investment in the abas ERP product
Requirements
- Experience as an ERP project manager, solution architect, pre-sales expert or consultant, ideally with abas ERP
- Strong communication skills, empathy and a good understanding of the needs of mid-sized (SME) customers
- Experience in sales/account management is a valuable addition
- Solid knowledge of the manufacturing industry and business process management
- Independent, structured and solution-oriented working style and enjoyment of interdisciplinary collaboration
- Motivation to pursue further training in our software products
- Business-fluent German (spoken and written) and good English skills for collaboration with international colleagues
- Driver’s license (Class B)
- Travel approximately 20% within Baden-Württemberg, Rhineland-Palatinate, Saarland and southern Hesse
Benefits
- Flexibility and family-friendliness: Shape your working day with flexible hours and the option to work remotely — for a healthy work–life balance
- Community: We foster an open corporate culture with flat hierarchies, short decision-making paths and strong team spirit
- Grow with us: Take advantage of individual development opportunities and regular training to expand your professional and personal skills
- Mobility: Receive a public transport subsidy or make use of a company e-bike (JobRad) — for stress-free, sustainable and flexible commuting
- Stay healthy: Benefit from our fitness, wellness and health offerings — for your physical and mental well-being
- Modern work environment: Benefit from up-to-date technical equipment for productive and comfortable work
- Shape the future: Work on exciting projects in a dynamic industry and take advantage of international development opportunities in a global environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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