Customer Success Consultant responsible for developing and maintaining corporate client relationships in São Paulo. Managing customer satisfaction, retention, and expansion with a focus on Telecom solutions.
About the role
- Working Student preparing data for OEM customer demos and onboarding at Luminovo. Shortening demo prep time and enhancing customer insights with structured data.
Responsibilities
- Own the complete data preparation process for OEM customer demos and onboardings.
- Prepare custom OEM demo environments using real customer data.
- Shadow customer onboarding sessions and document the data upload process.
- Manage end-to-end demo data preparation for the OEM sales pipeline.
- Contribute to successful customer onboardings through data cleaning and uploads.
- Create documentation to enable replication of your work.
- Train Account Executives on demo preparation best practices.
Requirements
- You are genuinely curious about how companies make sourcing and pricing decisions.
- You can organize messy Excel files instinctively.
- You have previously turned chaos into structure in any role.
- You are comfortable learning new software tools quickly.
- You can explain technical concepts to non-technical people; English is required, German is a plus.
- You are proactive and fix issues you notice without being asked.
- Available for 15–20 hours per week during German business hours.
Benefits
- Professional development is encouraged at Luminovo.
- Flexible working arrangements (fully remote, hybrid, and on-site in Munich).
- Contribution to childcare costs for Luminovo employees.
- Attractive virtual stock option packages for full-time Luminovo employees.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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