Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
About the role
- Retail Customer Service Assistant at BoyleSports tasked with delivering excellent service and managing shop operations. Assisting customers with bets and maintaining shop standards.
Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop, Managing and guiding the shop team, Cash management procedures
- Provide an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop
- Keeping and maintaining shop presentation standards to a high quality throughout your working day
- Ensure that all procedures (safety, compliance and shop operations) are always followed
- Introduce customers to our many in shop and online offerings/products.
Requirements
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handling approach
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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