Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
About the role
- Customer Success Manager at Bitkom focusing on client onboarding, system maintenance, and platform enhancement. Collaborating with sales, marketing, and partners in a dynamic work environment.
Responsibilities
- Maintain the partner network (B2B), including content management and contract maintenance.
- Provide customer support and retention from onboarding through annual content planning.
- Provide administrative support to the sales team.
- Support the execution of market, competitor, and customer analyses.
- Collaborate internally with marketing to further develop offerings for customers.
- Prepare and generate reports from the platform.
- Oversee internal technical interfaces.
- Optimize the platform — from capturing requirements to coordinating implementation with the vendor.
Requirements
- Completed vocational training or university degree, or equivalent qualifications in a relevant field.
- Initial experience in Customer Success Management or a comparable role, preferably in the continuing education/training sector.
- Technical understanding and a structured working approach.
- Excellent communication skills and a friendly, professional manner.
- Ability to engage on an equal footing with customers, partners, and internal stakeholders.
- Enthusiasm for working dynamically in a young business area.
Benefits
- An interdisciplinary team that looks beyond its own roles and that enjoys many activities together outside of work.
- Access to a unique network of digital experts.
- Remote working options.
- State-of-the-art equipment and a complete setup for your home office.
- Training opportunities through the Bitkom Academy and in-house training sessions.
- An experimental environment with flat hierarchies.
- A distinctive office in a central location in Berlin with excellent public transport connections.
- A varied role with guaranteed no boredom.
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