Customer Service & Back - Office support in a company specializing in sustainable textiles. Engaging in customer support, online shop management, and process improvement.
About the role
- Customer Service Team Leader overseeing customer service operations at Bridgestone. Leading a team of reps and ensuring high-quality service delivery in Poznań.
Responsibilities
- Lead and develop a team of Customer Service Representatives
- Ensure compliance with Order Management policies and service standards
- Act as second point of contact for escalated customer queries and complaints
- Monitor KPIs and SLAs, implement corrective actions where needed
- Represent Customer Service in regional and central project meetings
- Collaborate with CoE and IT on process improvements and digital initiatives
- Maintain and update process documentation (SOPs, playbooks)
- Attend customer visits and support sales-related initiatives
- Drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing
- Support onboarding, training, and knowledge-sharing within the team
Requirements
- University degree in Business, Management, or related field
- Minimum 3–5 years in a similar customer service leadership role
- Proficiency in CRM tools (e.g., Freshdesk, Salesforce, ERP)
- Strong Excel and Power BI skills
- Understanding of data-driven decision-making and process interconnectivity
- Italian C1
- English C1
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
As a Bilingual Sales & Customer Service Advisor, engage Dutch and English speaking customers. Provide support and sales assistance in a hybrid work model.
Customer Service Representative for Brunswick providing technical support and customer service for marine brands. Supporting dealers and customers to enhance the overall customer experience with Navan and Sea Ray products.
Telesales - Manager in veterinary customer service support handling customer inquiries and feedback. Joining a dynamic team at WDT ensuring high - quality service for veterinary practices.
Customer service representative supporting primarily veterinary clients via phone and assisting with order management. Providing coordination for returns and customer care support in a hybrid role.
Join an international meal card project as a Customer Service Representative. Handle inquiries and provide support in French while based in Braga, Portugal.
Customer Support for Pulsz Bingo product providing player assistance via email and live chat. Responsibilities include troubleshooting, moderating chat, and ensuring player engagement.
Customer Service Supervisor leading a high - performing customer service team at McKesson. Developing agents and delivering world - class service in a hybrid environment.
Virtual Customer Service Representative providing support for NextGen Real Estate clients via phone, email, and chat. Handling inquiries, complaints, and account management with a focus on customer satisfaction.
Customer service operator handling phone support for clients at Supergasbras, a major GLP distributor in Brazil. Focus on care, attention, and service quality in a hybrid work setup.