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Admissions Team Lead responsible for coordinating patient access operations at Cedars - Sinai Medical Center. Ensuring efficient registration processes and team performance within a hybrid work model.
About the role
- Provide customer support in writing and voice for AUTODOC's clients. Assist customers in making order decisions while ensuring customer satisfaction in the automotive ecommerce space.
Responsibilities
- Support and enhance our Customer Experience by delivering excellent customer service via phone and written channels.
- Guide customers to make the right ordering decisions and provide clear updates on order status.
- No outbound calls — we only handle inbound services.
- We have well-established processes and reliable systems. Templates and guidelines are available for everything, so you will always know what to do or have someone nearby who does.
Requirements
- Native-level written and spoken German
- Strong verbal and written communication skills — you enjoy interacting with customers and collaborating with teams
- A dependable team player who is committed to customer satisfaction
- Experience in customer service and/or sales is a plus
Benefits
- Stable employment with a fast-growing international company
- International career opportunities in a multicultural environment with strong potential for growth
- 28 calendar days of annual leave plus one additional day off on your birthday
- Mental Wellbeing Program — free and confidential mental and physical health support services for you and your immediate family covering a wide range of personal and work-related issues
- Opportunities for advancement, training (over 650 soft and hard skills courses on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work options
- Employee referral program with attractive incentives
- On-site gym and recreation room with games
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Admissions Team Lead overseeing patient access, registration, and compliance in a specialized clinic setting. Leading team workflow and ensuring high - quality patient service standards in a hybrid role.
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