Call Center Representative handling customer inquiries for automotive parts distributor. Responsible for completing orders, resolving issues, and meeting sales goals through inbound and outbound calls.
About the role
- Provide customer support in writing and voice for AUTODOC's clients. Assist customers in making order decisions while ensuring customer satisfaction in the automotive ecommerce space.
Responsibilities
- Support and enhance our Customer Experience by delivering excellent customer service via phone and written channels.
- Guide customers to make the right ordering decisions and provide clear updates on order status.
- No outbound calls — we only handle inbound services.
- We have well-established processes and reliable systems. Templates and guidelines are available for everything, so you will always know what to do or have someone nearby who does.
Requirements
- Native-level written and spoken German
- Strong verbal and written communication skills — you enjoy interacting with customers and collaborating with teams
- A dependable team player who is committed to customer satisfaction
- Experience in customer service and/or sales is a plus
Benefits
- Stable employment with a fast-growing international company
- International career opportunities in a multicultural environment with strong potential for growth
- 28 calendar days of annual leave plus one additional day off on your birthday
- Mental Wellbeing Program — free and confidential mental and physical health support services for you and your immediate family covering a wide range of personal and work-related issues
- Opportunities for advancement, training (over 650 soft and hard skills courses on our e-learning platform) and coaching
- Free English and German language classes
- Flexible working hours and hybrid work options
- Employee referral program with attractive incentives
- On-site gym and recreation room with games
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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