Senior Customer Experience Specialist managing strategic accounts for BASF’s Care Chemicals team in Florham Park, NJ. Leading order to cash processes and enhancing customer experience.
AS
Onsite Field Service & CRM Associate Manager, Field Capability & Launch Excellence, Customer Experience & IT
Posted 3 days ago
About the role
- Field Service & CRM Associate Manager at AstraZeneca maximizing business value. Collaborating on IT solutions for effective alignment with commercial strategies and CRM systems.
Responsibilities
- Maximize the business value of AZ/AZKK.
- Act as a global and local Customer Experience & IT initiative ensuring effective alignment of IT business application systems / CRM with business requirements.
- Achieve sustainable operations through AZ IT standard operation methodology.
- Serve as focal point for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs.
- Translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
- Maintain accountability for managing operational implementation of CRM platforms and Field Apps, and IT products aligned with Commercial strategies.
- Responsibilities include all aspects of portfolio implementation planning, platform and product roadmaps, end to end technical implementation and production support services.
Requirements
- Graduate degree and relevant work experience in computer science or similar.
- 8+ years’ experience in a similar or related role with a proven track record of delivering results and connecting technology with business value.
- Proven experience in IT projects, deployment, operation, and maintenance relevant to commercial systems in global companies.
- Experience in business analysis techniques to enable business change or complex systems operations.
- Experience in business demand intake, solution selection, implementation, and continuous improvement (Kaizen).
- CRM experience in management and development.
- Veeva CRM, Veeva Vault, and Salesforce Platform certifications and hands-on experience with large implementations.
- Project management experience with internal IT, business stakeholders, and external vendors.
- Strong engagement, communication, and stakeholder management skills, including excellent presentation abilities.
- Experience with other cloud-based services.
Benefits
- AstraZeneca embraces diversity and equality of opportunity.
- We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
- We believe that the more inclusive we are, the better our work will be.
- We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
- We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Job title
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Experience level
Salary
Not specified
Degree requirement
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Location requirements
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