Customer Service Assistant at Aramark UK serving food and beverages at Kinloss Barracks. Part - time role with operational support and customer service responsibilities.
About the role
- Customer Service Supervisor responsible for managing customer inquiries and order processing efficiently. Leading satisfaction surveys and maintaining high service standards in a competitive market.
Responsibilities
- Serve as the primary point of contact for customer inquiries and concerns
- Provide accurate product/service information and resolve issues efficiently
- Lead annual customer satisfaction surveys and monitor action plans
- Ensure timely and accurate order processing (within 24 hours of PO receipt)
- Maintain an error rate of ≤0.10% in order entries
- Resolve quality-related complaints within 30 days; non-quality within 60 days
- Submit accurate monthly reports by the 5th working day
- Recommend SOP enhancements to boost efficiency
Requirements
- Bachelor’s degree in Management or any related field
- At least 3 years of experience in a similar role within a related industry
- Proficient in MS Office and SAP
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar platforms)
Benefits
- Occasional domestic travel required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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