Customer Support Coordinator providing Level 2 support for security systems at Interface Systems. Collaborating with field technicians to troubleshoot and resolve complex service incidents and ensure system performance.
About the role
- Licensed Insurance CSR providing advanced expertise in servicing and policy management in a growing software company. Managing escalated customer requests and acting as a knowledge resource for team members.
Responsibilities
- Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
- Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
- Act as an escalation point for CSR I and II on licensed or high-risk matters
- Partner with Sales Agents on cross-functional service needs requiring a license
- Support training and knowledge sharing within the service team
- Contribute to compliance initiatives and workflow improvement projects
- Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements
Requirements
- Resident Property & Casualty Insurance Producer License (active)
- 3+ years of insurance customer service or related experience
- Demonstrated expertise in policy servicing and compliance
- Strong communication and problem-solving skills
- Multiple state licenses (preferred)
- Prior experience in a high-volume insurance agency or carrier environment (preferred)
- Experience training or mentoring peers (preferred)
- Experience with Zendesk or other customer support platforms (preferred)
Benefits
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days for work-life balance
- Comprehensive medical, dental, and vision coverage, including fertility benefits
- HSA/FSA options
- Employer-paid disability benefits
- Access to 401(k) or similar retirement plans with employer matching
- Wellness initiatives promoting physical and mental well-being
- Access to an onsite gym at HQ
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Family-centric leave policies supporting new parents
- Entrata Cares programs offering opportunities for volunteerism and charity events
- Exclusive Previ cell phone plan
- Discounts on services or local business partnerships
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